Help Desk

PDF Tickets: Manually sending ticket from admin order screen is without pdf file

  • Posts: 52 Topics: 26
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    Hi,
    Fortunately, I was able to do something very important (see here: https://theeventscalendar.com/support/forums/topic/event-tickets-extension-pdf-tickets-does-not-attach-pdf-files-in-emails-2/), but I have now discovered another problem with the PDF Ticket Extension:
    When I want to manually send a ticket from admin order screen then the email misses the pdf file.
    order admin screen / order action / send ticket email again
    Although the PDF file was attached when the ticket e-mail was sent automatically, it is missing when sending it manually.
    I see no reason why that should be so.
    Could you please check if this is a bug?
    Thank you!

    Posts: 6240 Topics: 17
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    Hi Hannes!

    Thanks for taking the time to report this.

    Unfortunately, I can confirm this is a bug on the PDF extension itself.

    I will set this thread’s status to “Pending fix” and link it to the bug report. This way, we will notify you once a fix is released in a new version of the extension.

    We apologize for the inconvenience and we appreciate your patience while we work on this.

    Best,
    Victor

    Posts: 52 Topics: 26
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    OK, thank you!
    Concerning the other issue/bug of this extension I found a workaround, maybe it is interesting for you:
    https://theeventscalendar.com/support/forums/topic/event-tickets-extension-pdf-tickets-does-not-attach-pdf-files-in-emails-2/
    Greets!

    Posts: 6240 Topics: 17
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    Hi Hannes!

    Thanks for bringing that up. I will make sure to pass this along to the bug report so the developer is aware of it.

    We’ll keep you posted about it.

    Best,
    Victor

    Posts: 11242
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    Hi. We published an update to PDF Tickets at https://theeventscalendar.com/extensions/pdf-tickets/

    Version 1.1.0 fixes the issue of PDFs not being attached to emails as you reported.

    See the changelog, update to Version 1.1.0, and let us know how it works for you.

    Thanks for contributing by sharing your feedback!

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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