Event Tickets Extension: PDF Tickets does not attach pdf files in emails

[salilou]

Hello,
as other users I am also experiencing that pdf tickets to ticket emails are not attached.
Also if I use “send ticket again” action in admin order screen, it is not attached.
Is there a solution near?
Thank you!

[salilou]

P.S.: the only way to get it running is by using the “Cash on pickup” plugin!

[salilou]

Then it works, but only with payment method Cash on pickup.
(Sorry, many thoughts…)

[salilou]

Meanwhile I found another thread with the same issue but with no solution.

PDF Tickets not attached to E-Mails

The feature is really important, so many people were surely very happy, as you published the extension.
I know you guys do your very best and you have mountains of support request to manage, but:
Please fix this as soon as possible!
Greetings,
Hannes

[salilou]

I found a solution and want to share it for everybody who is facing the same issue.

In TEC / Settings / Tickets I set it up like this:

“Generate attendee data” = ONLY on status “Processing”
“Send tickets to customers” = ONLY on status “Processing”

Before, I had set several checkmarks there, and the PDF file was not attached.

In my case I use a code snippet to auto complete orders, so this solution is fine for me.

NOW IT WORKS! 🙂

And also: I use the Germanized plugin and deactivated the “prevent cancellation by the customer” setting.

Maybe that has something to do with it, too.

I’m glad that I can give something back to this great forum. 😉

Greetings,
Hannes

[Jaime Marchwinski]

Glad you were able to find a solution, and thanks for sharing!

You are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Author]

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