Home › Forums › Ticket Products › Event Tickets Plus › Event Tickets Extension: PDF Tickets does not attach pdf files in emails
- This topic has 5 replies, 2 voices, and was last updated 5 years, 11 months ago by salilou.
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April 15, 2018 at 10:59 am #1507697salilouParticipant
Hello,
as other users I am also experiencing that pdf tickets to ticket emails are not attached.
Also if I use “send ticket again” action in admin order screen, it is not attached.
Is there a solution near?
Thank you!April 15, 2018 at 11:02 am #1507700salilouParticipantP.S.: the only way to get it running is by using the “Cash on pickup” plugin!
April 15, 2018 at 11:06 am #1507705salilouParticipantThen it works, but only with payment method Cash on pickup.
(Sorry, many thoughts…)April 17, 2018 at 4:30 am #1508944salilouParticipantMeanwhile I found another thread with the same issue but with no solution.
https://theeventscalendar.com/support/forums/topic/pdf-tickets-not-attached-to-e-mails/
The feature is really important, so many people were surely very happy, as you published the extension.
I know you guys do your very best and you have mountains of support request to manage, but:
Please fix this as soon as possible!
Greetings,
HannesApril 17, 2018 at 5:13 am #1508991salilouParticipantI found a solution and want to share it for everybody who is facing the same issue.
In TEC / Settings / Tickets I set it up like this:
“Generate attendee data” = ONLY on status “Processing”
“Send tickets to customers” = ONLY on status “Processing”Before, I had set several checkmarks there, and the PDF file was not attached.
In my case I use a code snippet to auto complete orders, so this solution is fine for me.
NOW IT WORKS! 🙂
And also: I use the Germanized plugin and deactivated the “prevent cancellation by the customer” setting.
Maybe that has something to do with it, too.
I’m glad that I can give something back to this great forum. 😉
Greetings,
HannesApril 17, 2018 at 6:10 am #1509054Jaime MarchwinskiKeymasterGlad you were able to find a solution, and thanks for sharing!
You are welcome back in our support forums any time!
Since this issue has been resolved, I am going to close this thread.
Have a great week!
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