Event Aggregator not importing Facebook events

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  • April 10, 2018 at 10:27 am #1503295
    Francisco
    Participant

    Hi, got an email from you guys saying that importing facebook events might face some troubles since the Analitical Cambridge scandal. Now I’m having a hard time to import them via Event Aggregator. Have some News for me?

    April 10, 2018 at 3:16 pm #1503610
    Victor
    Member

    Hi Francisco!

    Thanks for getting in touch with us.

    I can confirm that we’ve recently experienced some issues with our Event Aggregator servers that might have cause delays when previewing your imports as well as failed imports.

    We’ve just released a fix to address this issue, so things should be back to normal.

    To learn more about the facebook API changes and how it affects your imports, please refer to the following article where you’ll find the latest updates about it > https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

    We apologize for the inconvenience.

    Please try your imports again and let us know if they work on your end.

    Thanks,
    Victor

    April 11, 2018 at 12:06 pm #1504668
    Francisco
    Participant

    Hi! I gonna read the article and get in touch if I still faces any trouble.

    April 12, 2018 at 4:14 am #1505267
    Victor
    Member

    Sounds good Francisco!

    Don’t hesitate to get in touch if any follow up questions.

    Best,
    Victor

    April 12, 2018 at 9:25 am #1505642
    Francisco
    Participant

    Hi, just got the email from you guys telling me that facebook imports is down and you don’t know when or if it’s going up again.

    I got the plugin mainly to import facebook events. Can I change it for Events Calendar Pro?

    April 13, 2018 at 5:51 am #1506514
    Victor
    Member

    Hi Francisco!

    Thanks for following up with this.

    Absolutely, I went ahead and exchanged your EA license for an Events Calendar PRO license. You can get your new license key from your licenses page > https://theeventscalendar.com/my-account/license-keys/

    Please let me know if any questions.

    Best,
    Victor

    May 5, 2018 at 9:35 am #1523579
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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