Events Calendar PRO breaks display order for posts

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  • February 14, 2018 at 12:48 pm #1453406
    Meredith
    Participant

    When Events Calendar PRO is active, my posts show up in an arbitrary order. I’m using the Jupiter theme. If I switch to TwentySeventeen, the problem goes away.

    Are you aware of this problem? Do you have any recommendations?

    February 14, 2018 at 12:51 pm #1453433
    Meredith
    Participant

    This reply is private.

    February 15, 2018 at 11:16 am #1454558
    Victor
    Member

    Hi Kathleen!

    Thanks for getting in touch with us. Let me help you with that issue.

    First, let me note that we cannot accept login credentials as we state in our terms > https://theeventscalendar.com/terms/

    Could you please update to the latest versions of The Events Calendar 4.6.11 and Events Calendar PRO 4.4.23 and see if any difference? Remember you can always get the latest versions of our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

    Please let us know about that.

    Thanks,
    Victor

    February 16, 2018 at 1:37 pm #1455800
    Meredith
    Participant

    Hi Victor,

    I updated both plugins and that did not solve the problem. Do you have any ideas or suggestions?

    Thanks,
    Aaron.

    February 19, 2018 at 5:03 am #1457399
    Victor
    Member

    Hi Aaron!

    Thanks for trying that out.

    There might be a theme conflict somehow. Could you please share with us a copy of your theme in a private reply so we can run some tests on our end?

    Thanks,
    Victor

    February 19, 2018 at 10:32 am #1457780
    Meredith
    Participant

    This reply is private.

    February 20, 2018 at 5:21 am #1458499
    Victor
    Member

    This reply is private.

    February 21, 2018 at 2:33 pm #1460389
    Meredith
    Participant

    This reply is private.

    February 22, 2018 at 5:24 am #1460780
    Victor
    Member

    This reply is private.

    February 22, 2018 at 1:48 pm #1461448
    Meredith
    Participant

    This reply is private.

    February 23, 2018 at 4:25 am #1461818
    Victor
    Member

    This reply is private.

    March 1, 2018 at 6:44 am #1466997
    Victor
    Member

    Hi Aaron!

    Sorry for the delay in getting back to you.

    I appreciate your continued help and patience with this.

    We were able to find the source of this issue and it’s a small bug on our end. We already have a report for this and we will be shipping a fix in one of our next maintenance releases.

    I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

    We apologise for the inconvenience and we appreciate your patience while we work on this.

    Best,
    Victor

    March 5, 2018 at 5:25 am #1469920
    Meredith
    Participant

    Victor,

    That’s great news; not only knowing what’s causing the problem, but also having a fix in the works. Thanks for the update and for taking the time to investigate. I’ll keep an eye out for that maintenance release.

    Aaron.

    March 5, 2018 at 1:37 pm #1470481
    Victor
    Member

    Thanks for following up Aaron! We’ll keep you posted about it.

    Best,
    Victor

    March 15, 2018 at 1:03 pm #1480543
    Meredith
    Participant

    Hi Victor,

    It’s been a couple of weeks, so I just wanted to check in and see where you are with this. Is a fix expected soon?

    Thanks,
    Aaron.

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