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April 20, 2018 at 9:06 am in reply to: Remaining tickets doesnt change after update #1512265

Victor
Member

Hi Kasper!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

April 20, 2018 at 9:03 am in reply to: Ticket Design Error Print #1512259

Victor
Member

Hi Raphael!

Just wanted to share with you that a new release of our plugins is out which already includes a minor adjustment to increase compatibility with email clients such as Thunderbird for Windows.

Unfortunately, Apple Mail and some other email clients do not seem to support the CSS for page breaks.

We suggest you take a look a our new PDF Tickets extension that incorporates the ability to attach each ticket as a separate PDF, thus avoiding the page break issues > https://theeventscalendar.com/extensions/pdf-tickets/

You can find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Best,
Victor

April 20, 2018 at 9:02 am in reply to: Events tickets plus – ticket email page break #1512258

Victor
Member

Hi Stephan!

Just wanted to share with you that a new release of our plugins is out which already includes a minor adjustment to increase compatibility with email clients such as Thunderbird for Windows.

Unfortunately, I can confirm what Cliff said about Apple Mail and some other mail clients, which do not seem to support the CSS for page breaks.

We suggest you take a look a our new PDF Tickets extension that incorporates the ability to attach each ticket as a separate PDF, thus avoiding the page break issues > https://theeventscalendar.com/extensions/pdf-tickets/

You can find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Best,
Victor

April 20, 2018 at 8:21 am in reply to: Impossible to get info about attendees Warning: array_merge(): #1512222

Victor
Member

Hi Mark!

Just wanted to share with you that we shipped a new release of our plugins and we’ve found the warning message you were getting is not present anymore due to some additional checks in the code made in a previous release.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

April 20, 2018 at 8:05 am in reply to: Problems with TSVP on mobile #1512182

Victor
Member

Hi Tom!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

April 20, 2018 at 8:03 am in reply to: Custom fields don't get preserved on scheduled import #1512176

Victor
Member

Hi Frank!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

April 20, 2018 at 8:02 am in reply to: Import Authority 'Preserve Local Changes' Wipes Out Additional Field Values #1512175

Victor
Member

Hi David!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

April 20, 2018 at 8:00 am in reply to: tribe-ea-record post type — ignore in sitemap.xml? #1512171

Victor
Member

Hi Mike!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

We changed the tribe-ea-record post type so that it isn’t “public”.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and don’t hesitate to open a new topic if anything comes up.

Best,
Victor

April 20, 2018 at 7:53 am in reply to: Google Calendar Not Importing #1512167

Victor
Member

Hi Chris!

We are sorry to hear you’ve been experiencing these issues with your imports so far.

I wanted to share with you that a new release of our plugins is out, including a fix and some improvements that should prevent most of your failed imports.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Could you please update the plugins and let us know how the imports work on your end?

If you still experience problems with them, please share with us a screenshot of the failed imports showing on your History tab, so we can make a comparison with some logs on our side.

Thanks,
Victor

April 20, 2018 at 7:40 am in reply to: Event Tickets RSVP – Part 2 #1512145

Victor
Member

Hi Marilyn!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

April 20, 2018 at 7:33 am in reply to: Not cool changing Categories, adding Tags to Community Events #1512139

Victor
Member

Hi Sarah!

Just wanted to share with you that a new release of our plugins is out, including a tweak for Community Events that allows you to limit the number of terms assigned to a taxonomy (tags and categories) in the frontend submission form.

As an example, you could customize the events-community/src/views/community/modules/taxonomy.php template and add a data-maximum-selection-size=”1″ attribute to the tribe-dropdown input so it limits to only one term per taxonomy.

Find out more about this release → <u>https://theeventscalendar.com/maintenance-release-week-15-april-2018/</u>

Don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

April 20, 2018 at 7:25 am in reply to: Is there a way to limit categories that people can choose? #1512127

Victor
Member

Hi Joanna!

Just wanted to share with you that a new release of our plugins is out, including a tweak that allows the customization Juan mentioned above 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if it works for your site.

Best,
Victor

April 20, 2018 at 5:49 am in reply to: Paying via Paypal #1512024

Victor
Member

This reply is private.

April 20, 2018 at 5:32 am in reply to: Customers are Not Receiving Tickets When Order Has Been Completed #1512004

Victor
Member

Hi Juley!

Thanks for testing that out.

It seems like there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

We always suggest to setup a dev/staging site to make these tests, so you don’t disrupt your live site.

In addition to that, you should enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG). To do this, you’ll need to add the following lines of code into your wp-config.php file

define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );

You should add it right before this line:

/* That's all, stop editing! Happy blogging. */

Before enabling the debug though, I would suggest you first test for conflicts. We may be lucky and find the source of the problem just by doing that. 🙂

Let me know how it goes.

Best,
Victor

April 20, 2018 at 4:52 am in reply to: Available RSVP's showing incorrectly #1511980
Victor
Member
Hi Jennifer!

Thanks for testing that out.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/? We’ll see if there is anything strange that would indicate an error from there.

I’m not able to reproduce the same on my own installation, which indicates there might be some conflict with your site specifically.

Could you please share with us, in a private reply if you’d like, a screenshot of the attendees list for that event?

What happens if you edit the ticket from the admin and save it again? Does it change anything?

Additionally, I see you have tried the following:
- Deactivated all other plugins? Yes
- Switched to a default theme? Yes
Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let us know about that.

Thanks,
Victor
Author

Posts

Viewing 15 posts - 1,261 through 1,275 (of 5,398 total)

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