Remaining tickets doesnt change after update

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  • March 26, 2018 at 9:05 am #1488635
    Kasper Due Bække
    Participant

    Hi

    Today, after updating all the events calender plugins, the remaining tickets countdown has stop working.

    Normally, when adding (or subtracting) tickets on the event page, the remaining tickets shows an updated count on the remaining tickets. Now it doesn’t change.

    Are you aware of the issue?
    And can you help me, please?

    Thanks,

    March 27, 2018 at 2:20 am #1489272
    Andras
    Keymaster

    Hi Kasper,

    Thanks for reaching out to us and I’m sorry about this glitch.

    I tested this back and forth and it looks like this bug was introduces with Event Ticket / Event Tickets Plus 4.7

    I already logged a bugticket for this so our devs will take a look at it. Thanks for reporting this.

    I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

    If you have any new questions or issues please create a new ticket and we’ll help you out.

    Thanks and cheers,
    Andras

    April 9, 2018 at 3:29 am #1500312
    Kasper Due Bække
    Participant

    Hi.

    Any update on this one?

    The countdown function is an important psyhcological factor on our website. Any time frame on when a solution is up and running again?

    April 9, 2018 at 8:52 am #1500636
    Andras
    Keymaster

    Hello Kasper,

    The bugticket is still on the waiting list, it doesn’t have a release date yet. I pinged the MR team to give it some push.

    Until it gets fixed, as a workaround you can roll back to Event Tickets 4.6.3.1 and Event Tickets Plus 4.6.2. The counter was still working with those versions when I was testing it.

    Thanks for your understanding and for your patience!

    Cheers,
    Andras

    April 20, 2018 at 9:06 am #1512265
    Victor
    Member

    Hi Kasper!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    May 12, 2018 at 9:35 am #1528917
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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