Events tickets plus – ticket email page break

[Stephan]

If a customer buys multiple tickets, they receive multiple tickets with QR codes that all run together when they print them without page breaks between each ticket. I had a look at the email template and it looks like page breaks are meant to happen. Can you please advise on how I can fix this?

I will sent a testmail in a view seconds to the support-adress.

thanks
stephan

[Cliff]

Got it via email. Thanks.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. However, it seems it’s a simple fix.

If you want to try implementing it yourself, this is the proposed fix: https://github.com/moderntribe/event-tickets/pull/372/files

If you choose to try it, by editing /wp-content/plugins/event-tickets/src/views/tickets/email.php, please let me know if it worked for you.

[Stephan]

Hi Cliff!

Thanks for your mail. I checked the code but this is already in the code:

…
$count ++;
if ( $count == 2 ) {
$break = ‘page-break-before:always !important;’;
}
…

It still doesn’t work (only tested in apple mail) 🙁

[Cliff]

Oh, sorry. My mistake.

Could you please try on some other email clients as well?

We’re trying to gather reports from various user environments and mail clients.

[Stephan]

It seems to be a problem in Apple Mail. In Mozilla Thunderbird on mac it works :-/

[Cliff]

In a Private Reply:

Could you please screenshot http://supportdetails.com/ to me and also specify the version of Apple Mail you’re running?

Finally, please send a screenshot of this happening in Apple Mail.

Thank you.

[Stephan]

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[Cliff]

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[Stephan]

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[Cliff]

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[Stephan]

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[Victor]

Hi Stephan!

Just wanted to share with you that a new release of our plugins is out which already includes a minor adjustment to increase compatibility with email clients such as Thunderbird for Windows.

Unfortunately, I can confirm what Cliff said about Apple Mail and some other mail clients, which do not seem to support the CSS for page breaks.

We suggest you take a look a our new PDF Tickets extension that incorporates the ability to attach each ticket as a separate PDF, thus avoiding the page break issues > https://theeventscalendar.com/extensions/pdf-tickets/

You can find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Best,
Victor

[Author]

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