[Victor]

Hi Joakim!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

For custom event queries I’d recommend you take a look at the following article about the tribe_get_events() helper function > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

In recurring events, every recurring instance is a child event (child post) of the main event. You can also use the tribe_is_recurring_event() function to see if an event is recurring.

You will find that and other helpful functions in /wp-content/plugins/events-calendar-pro/src/functions/template-tags/general.php

I hope that helps you get started. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi David!

Thanks for getting in touch with us!

I’m sorry for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Unfortunately, I’ve just tried on my end and I can confirm the tribe_get_linked_posts_by_post_type() no longer works in the latest version of The Events Calendar.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as pending fix and link it to the report. This way, we will notify you once a fix is released.

In the meantime, you can downgrade to our previous version of the plugin in which it seems to work as expected.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

 

[Victor]

Hi Christina!

Thanks for reaching out to us!

My apologies for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and it may take us more than usual to get back to you.

You should be able to remove that option from the calendar by unchecking the Front-end recurring event instances toggle option from the settings you show in the screenshot you shared.

When you uncheck it and save the settings, does it hide the option?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Kevin!

Thanks for your patience.

I’m not really familiar with the Elementor plugin, but you should be able to embed the widgets using one of the available shortcodes > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Could you please let me know how are you trying to add the widget with Elementor ? You can send us a screenshot of it.

Also, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Steven!

Glad to know you could solve the issue! Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Jarrad!

Thanks for your patience here.

Could you please verify the end sale date for the ticket is set to a valid date for which it should show in the frontend?

Please let me know about this.

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for reaching out to us!

Unfortunately, that is not a built-in functionality of our plugins.

However, if you sell tickets with Event Tickets Plus and WooCommerce, and you make it so that users need to be logged in to make a purchase, the WooCommerce checkout information will autopopulate with previously entered information.

Once a user is logged in, can they register for events without having to type in name and email etc?

You can sell tickets without requiring users to type in name and email. However, that may be required by the ecommerce platform you use to sell tickets.

Hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Faycan!

Thanks for reaching out to us!

Unfortunately, we don’t have a date for the tickets for recurring events feature. You may already be aware of the feature request in our user voice, but if not, I’d recommend you add your vote and see the news about it > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

As for the QR check-in, we are currently working on our own mobile app to check-in attendees so we will soon have an update about this. Be sure to check our blog as I’m sure we’ll announce it there when it becomes available.

Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Tim!

Thanks for your patience here.

The error you are having seems like a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let me know about that.

Thanks,
Victor

[Victor]

Hi Bethany,

Thanks for your patience with this.

Let me help you troubleshoot the issue you are having.

When creating a new ticket or an event, could you please see if there are any console errors by inspecting that page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Dawn!

Thanks for your patience here.

Let me help you out with this topic.

First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Like you say, Event Tickets will not support RSVP or tickets for recurring events.

However, you should see the recurring settings when creating a new event. Please make sure you have Events Calendar PRO installed and activated and that you are using the latests version of it.

Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Let us know about it.

Thanks,
Victor

[Victor]

Hi Scott!

Thanks for your patience here.

I would like to help you find the source of that problem.

To do that, I would first need you to share with us your system information.

It seems that could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Renato!

Thanks for your patience here.

I’m sorry to hear you are still experiencing this problem.

Unfortunately, we cannot log into your site as we state in our terms. However, I would like to help you get to the bottom of this issue and find a solution for it.

I’ve just reviewed your previous thread and it seems the problem is because the Geolocation information is missing from your venues.

Could you please try looking for one of the venues for which you don’t have events showing up in the Map view? Once you find one, edit the venue and click the Use latitude + longitude option to see if it has Lat and Long coordinates saved for it.

If it doesn’t, please try saving the venue and see if they are generated.

Additionally, could you please share with us, in a private reply if you’d like, an XML export of the venues? You can do this by navigating to your WP Admin > Tools > Export, select venues and click Download export file. Please share that file with us.

Thanks,
Victor

[Victor]

Hi Bruce!

Thanks for getting in touch with us!

I’m sorry for a bit of delay in getting back to you. Let me help you with your question.

With Events Calendar PRO you can create different calendar views to show your events using the available shortcodes > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

However, The Events Calendar plugin only adds one custom post type for events, so you won’t have an independent backend to create events and auctions separately.

You do have the ability to add event categories to your events and then link to those specific categories of events. As an example, you can take a look at our demo site where you can navigate to the calendar showing the WP Meetup category and to the Tech Meetup category.

I hope that helps 🙂

Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Dave!

Thanks for your patience here.

My apologies for the confusion with this topic.

You can only link to one Meetup API key with Event Aggregator. This was always like this, so I’m not really sure how you were able to do that before. Perhaps some customization done in your site?

Let us know if any follow up questions about this.

Best,
Victor

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