[Victor]

Hi Benedikt! This is a duplicate of https://theeventscalendar.com/support/forums/topic/add-venue-based-class-to-body/ so I’ll go ahead and close it.

Please refer to that thread so I can help you further 🙂

Thanks,
Victor

[Victor]

Hi Benedikt!

Thanks for getting in touch with us! I’d be happy to help you with this topic.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The venues are not a taxonomy, but a custom post type. Just to clarify I understand what you are trying to accomplish, you need to are looking to add a class to the body tag with the venue name, but only for venue pages. Is that correct?

Please let me know about it and I’ll try to come up with a working snippet for you.

Thanks,
Victor

[Victor]

Hi Daniel!

Thanks for getting in touch with us! Let me try to help you with this topic.

Let me first note that by default, we add a noindex tag for all month views and any other event views that are devoid of events. So not all calendar views will have a noidex tag added to them, but will depend if they have or not events in it.

You can disable the addition of noindex tag whatsoever with the following code:

add_filter( 'tribe_events_add_no_index_meta', '__return_false' );

Enabling it for all event views (including month views) is possible with the following:

add_filter( 'tribe_events_add_no_index_meta', '__return_true' );

If your concern about discarded events is about 404 errors for event URLs that no longer exist, we have an article that may be of help > https://theeventscalendar.com/knowledgebase/404_and_seo/

I hope that helps! Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Craig!

Thanks for getting in touch with us!

I’m sorry for the delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

That is a rare issue you are having. I’ve just checked the report linked to the thread your shared and it has been declined because the issue resolved itself and seemed to have been specific to GoDaddy.

I’ve just made a few tests on my end enabling Redis Object Cache but I’m not able to reproduce the missing attendee data.

Do you experience the issue with all events and tickets or just some?

Also, could you please get in touch with WPEngine and see if they can offer some insight about this?

Please let us know about that

Thanks,
Victor

[Victor]

Hi Robert!

Thanks for reaching out to us!

I’m sorry to hear you are having that problem.

I’m not able to reproduce the same on my local installation with WP Super Cache. Let me help you find the source of it.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Let me know about that.

Thanks,
Victor

[Victor]

Hi Jarrad!

Thanks for your confirmation! I’m glad to know you could solve the issue.

Your suggestions is completely valid and makes total sense. I will create a report for this so it can be included in a future release.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Christina!

I don’t see the option in the page you shared. Were you able to make it work?

Please let me know about it.

Best,
Victor

[Victor]

Hi Christopher!

Thanks for following up with this and for the explanation.

Sounds like you are dealing with a performance issue there.

The event I’m trying to edit originally had 500 recurrences. I used the Recurrence Cleanup Tool to delete the recurrences with the hope that the page would load if there was only one recurrence, however, it still doesn’t ever finish loading and get hung-up.

This may indicate a problem with the database (probably caused by the number of events and posts). Have you done any debugging for this issue?

I would recommend you enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

The browser hanging up, could throw a different error too. I would also see if any show up when editing a recurring event. Could you please see if there are any console errors by inspecting the page when editing a recurring event? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

I can also see from your system information that you are using older versions of our plugins, which may contain bugs that were fixed in more recent releases. So please update to the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

I would highly suggest to setup a dev/staging site so you can make this tests and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let us know about that.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Bruce!

Thanks for following up with this.

It seems you are on the right track there.

If you want to add a link to your menu for a specific event category, you won’t actually need the shortcode. With The Events Calendar plugin, each category of events will have its own archive page which you can access with the URL like: yoursite.com/events/category/[category-slug]

The shortcodes available with Events Calendar PRO allow you to embed a calendar view of the events in any page or post of your site which will allow you to show it alongside the page/post content.

Additionally, PRO version includes the ability to embed calendar widgets via shortcodes > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

You can learn more about the PRO version in https://theeventscalendar.com/product/wordpress-events-calendar-pro/

I have also noticed a couple of theme style plugins on code canyon specifically for your calendar that help with shortcodes? Is there any recommendation here?

I’m not really familiar with them. We know there are some plugins/themes out there that allow further customization of our plugins, but they are not built or maintained by us so we can’t provide support or state any compatibility with them.

If you want to further customize our plugins, I’d suggest you take a look at our Themer’s Guide and other related articles too > https://theeventscalendar.com/knowledgebase-category/customizing/

I hope that helps 🙂

Best,
Victor

[Victor]

Hi Claire!

That’s great! Thanks for following up with this 🙂

As you marked this resolved, I’ll go ahead and close it. Feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Jennifer!

Thanks for coming back with your system information. It seems the screenshot didn’t go through though.

I can see that you have updated from Event Tickets 4.6.3 to 4.7.2. In version 4.6.3 there was a bug that would allow RSVPs from being changed from “not going” to “going” and doing so would result in the ticket capacity being exceeded.

I suspect you could have been affected by that issue somehow. Even after updating to the latest versions of Event Tickets won’t fix the capacity for events that were already affected by that issue.

The next thing I would like to try here is creating a new test event in your stating site:

• Deactivate all other plugins except The Events Calendar, Event Tickets and Event Tickets Plus
• Please switch to a default theme
• Create a test event with an RSVP ticket in it and make some RSVPs and try to change Not Going to Going to see how it affects the ticket capacity.
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help while we work on this together!

Best,
Victor

[Victor]

Hi Clive,

Thanks for keeping us posted about that.

I will reach out to the team about this issue so we can investigate this further and we’ll get back to you soon.

We really appreciate your patience and help so far.

Best,
Victor

[Victor]

Hi David! I’ll go ahead and close this thread as it’s a duplicate of https://theeventscalendar.com/support/forums/topic/tribe_get_linked_posts_by_post_type-now-returns-empty-array/

Please refer to that one for further updates.

Thanks,
Victor

[Victor]

Hi Christoph!

Thanks for getting in touch with us!

That’s really strange. I’m not able to reproduce the same in my own local installation, so it seems there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let me know how that goes.

Thanks,
Victor

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