[Victor]

Hi Benedikt!

Thanks for clearing that out.

I you only want to change the background for specific venues, you can do so with a CSS snippet, because the post ID is already printed in the body tag.

For example, you can paste the following CSS snippet into your theme’s styles or using the WordPress customizer (WP Admin > Appearance > Customize > Additional CSS)

.single-tribe_venue.postid-25 .site-content-contain {
background-color: #ddd;
}

This will apply a background color to the the venue for which the post ID is 25.

It may still need a tweak depending on the theme you’re using, so if you have trouble making it work, just share with us a link to the venue page and I will try to help you with it.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Craig!

Thanks so much for performing those tests and for the detailed explanation.

I tried to reproduce the same issue on my own local installation (creating events with Event Tickets 4.6.2 then upgrading to latest version), but I’m not able to.

If you make some test purchases for that event now using Event Tickets 4.7.2, does it show up in the attendees list?

Does having Event Tickets and Event Tickets Plus both to version 4.7.2 make any difference?

Also, what happens if you create a new test event with a ticket in it using Event Tickets 4.7.2 and make some

Please let me know about that.

Thanks,
Victor

[Victor]

Hi Craig!

Thank you very much for following up with this and for letting us know about WPEngine comment about it.

I will make some other deeper tests with Object Cache and reach out to the team so we can have closer look at this issue.

I will get back to you as soon as we have something.

We appreciate your patience and help so far.

Best,
Victor

[Victor]

Hi Tim!

Glad to know you could spot the conflict.

My guess is you were minifying our scripts and styles with it. You don’t need to minify them as they are already minified. Let me point you to the following article for reference > https://theeventscalendar.com/knowledgebase/problems-with-minification/

Is there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

Hi John!

Thanks for checking that.

I don’t see anything strange that would indicate something is not working, but I noticed your are using the WooCommerce Order Status Control plugin. I know some users experienced some problems with it when trying to set ticket orders to be automatically completed.

It may be conflicting with specific settings for when the attendee records should be generated. You can learn more about this in https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

I’d suggest to setup a dev/staging site where you can test things out under default conditions (Test for Conflicts) and see if you can reproduce the error with only our plugins and WooCommerce only.

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Christoph!

Thanks for following up with this.

I don’t see anything strange from your system settings that would indicate something is wrong.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let me know about that.

Thanks,
Victor

[Victor]

Right on Joakim! Glad to know you could accomplish that 🙂

Thanks for following up to let us know.

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Glad to know that Christina! Thanks for letting me know about it 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hey Robert!

Great to hear you’ve been able to spot the source of the problem and solve it.

I appreciate you following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Craig!

Thanks for getting in touch with us. I’m sorry to hear you are having that error.

We are not aware of any issues that would cause the attendees list to show up blank. Let me help you with the troubleshooting to see if we can find the source of the problem.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

We always suggest to setup a dev/staging site where you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Claire!

Thanks for getting in touch with us! I’d be happy to help you with this topic.

We have a great article that a friend wrote to accomplish what you are looking without the need of a JS snippet > https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi James!

Thanks for getting in touch with us!

That’s a strange issue you are having. Let me help you with the troubleshooting.

Do you recall seeing other attendees listed in the attendees page for that same event before?

Is this happening for all your events or just this one?

To make sure we are not dealing with a theme or plugin conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

I’d recommend you create a test event with an RSVP and make some RSVPs to see if the attendees are generated.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Matthew!

Thanks for getting in touch with us!

I’d be happy to help you with this topic.

There is no action hook that triggers when a ticket passes it’s expiration date. However, you can find several useful functions in the following file that will allow you to check if an event has tickets on sale. https://github.com/moderntribe/event-tickets/blob/master/src/template-tags/tickets.php

I’d recommend you try the tribe_events_ticket_is_on_sale() helper function located at https://github.com/moderntribe/event-tickets/blob/master/src/template-tags/tickets.php#L368

Hope that helps.

Best,
Victor

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