[Victor]

Hi Neil,

Thanks for letting us know about that.

I definitely understand your disappointment here. I will reach out to the team to have some assistance in regards to this issue.

In the meantime, could you please share with us a dump of your site’s database? We’d like to have a closer look and see if there is anything we can do to overcome the problem.

Thanks again for your patience with this.

Best,
Victor

[Victor]

Hi Karen,

Thanks for sharing the code so other users can make use of it 🙂

As for the View more link, that seems to be an offshoot of this customization. Try adding the following CSS code and see if it works for you:

p.tribe-events-widget-link {
clear: both;
}

It’s strange the template overrides for your child theme don’t work. Would you mind sharing a copy of your child theme, in a private reply if you’d like, so we can test on our end and see what we can find?

Thanks,
Victor

[Victor]

Hi Scott,

Just wanted to add that after you enable WP_DEBUG and WP_DEBUG_LOG, please navigate to your Scheduled imports tab.

After that, please check your debug.log file and see if any error was logged and share it with us.

Thanks,
Victor

[Victor]

Hi Thomas!

Thanks for getting in touch with us!

Let me help you with that issue.

First, please check if you have any translation updates by navigating to your WP Admin > Dashboard > Updates.

The strings of text you point out should be translatable via the translation files. You can learn more about this in the following articles:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

Hope that helps. Let me know how it goes

Best,
Victor

[Victor]

Hi James!

I’m sorry to hear you are having that problem. Let me help you troubleshoot it so we can find the source of the problem.

First, I notice from your system information that you are using an older version of Events Calendar PRO. Could you please update to the latest version (4.4.32) and see if that fixes the problem? Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Roy!

Thanks for getting in touch with us!

Sorry to hear you are having that problem. Let me help you with the troubleshooting so we can find out what is going on.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you still experience the problem with latest versions, please share with us the URL for the Eventbrite event you are having problems with.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Scott!

Thanks for getting in touch with us!

That seems a very strange issue. Let me try to help with the troubleshooting and see if we can find out what is going on.

I have set up a scheduled import for the iCal you shared and it is working for me so far.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Do you recall a change in your site after which you experienced the scheduled import being removed? Perhaps a plugin or theme update?

Let us know about that.

Thanks,
Victor

[Victor]

Hi Karen!

Thanks for reaching out! Let me help you with this.

You should be able to customize the look and feel of the submission form by customizing the templates. You can learn more about this in our themer’s guide.

Specifically, you might want to have a look at the edit-event.php template located at /wp-content/plugins/the-events-calendar-community-events/src/views/community/ which is the main submission form template.

In line 77 of that file you will see the following code:

tribe_get_template_part( 'community/modules/custom' );

which basically calls for the custom.php template located at  /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/ where the additional fields are being rendered.

I hope that helps. 🙂

Best,
Victor

[Victor]

Hi Martine!

Thanks for taking your time to report this.

We are working on converting the data editor into a proper extension so that it’s more functional.

I will pass this along to the corresponding report so we can take it into account when working on that extension.

We’ll let you know once we have an update for it.

We appreciate your collaboration with this.

Best,
Victor

[Victor]

Hi Thomas!

Thanks for getting in touch with us!

Let me help you troubleshoot that problem.

The Google Maps API being called multiple times may be due to your theme or another plugin also embedding the script. I’d suggest you try adding the code snippet you will find under the Testing for Conflicts section in https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/#conflicts. Below is the code I’m referring to:

https://gist.github.com/courane01/0067b1e1adcaa4a80569fa7021f07a27

Here’s a guide about best practices for implementing custom code snippets > https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/

Please let me know if that solves the issue.

Best,
Victor

[Victor]

Hi Steve,

Thanks for sending over the link.

I ran some tests with it and I am able to import the events for September 2018. I have also checked your import records from the Event Aggregator server and it seems those same events are being fetched by the server and sent to your site.

Could you please confirm you are using the latest version of The Events Calendar 4.6.23?

If you are, and still experience the problem, please navigate to your WP Admin > Events > Import > History tab and see if there are any errors showing up for your imports. If there is a red exclamation mark for the import, you should be able to see the error by hovering over it. Please let us know if any error there.

When coming back, please share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

No problem 🙂 We’ll keep you posted

[Victor]

Hi There!

Thanks for taking the time to report that.

Unfortunately, we are aware of this issue with recurring events. The good news is that we are already working on a fix that we are aiming to release in our next maintenance release of our plugins.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Selina!

Thanks for getting in touch with us!

Let me help you with the troubleshooting so we can find out what is causing that.

It seems likely that is being caused by a theme or plugin conflict. Have you gone through the steps outlined in our Testing for conflicts guide?

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

When coming back, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Geoffrey!

Thanks for getting in touch with us!

You can achieve that with some custom coding.

We unfortunately do not provide complete support for customization.

With that in mind, I would recommend studying the following snippet:

https://gist.github.com/elimn/c47fb3e65d437c2479bd

Let me also share the following guide about best practices when implementing custom code snippets > https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/

Hope that helps. Let us know if any follow up questions.

Best,
Victor

[Author]

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