Help Desk

Photos from event creation wont transfer from Eventbrite to my website

  • Topics: 1
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    This always worked in the past, but now although the photo is there on the event, saved and published on EB. Only the text transfers to our website. Any ideas please? thanks

    Posts: 6240 Topics: 17
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    Hi Roy!

    Thanks for getting in touch with us!

    Sorry to hear you are having that problem. Let me help you with the troubleshooting so we can find out what is going on.

    First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

    If you still experience the problem with latest versions, please share with us the URL for the Eventbrite event you are having problems with.

    When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

    Thanks,
    Victor

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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