[Victor]

Hi Benjamin!

Thanks for reaching out to us.

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[Victor]

Hi Lori!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. Do bear in mind it may take us between 24-48hs before we respond. It generally is much faster than that, but we are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

What you are experiencing for the ticket quantity selectors is the default functionality when selling tickets using Tribe Commerce. Tribe Commerce uses the PayPal cart which only allows adding one ticket at a time.

If you’d like to purchase multiple tickets in the same order, you can do so if you sell tickets using WooCommerce or Easy Digital Downloads plugins. You can learn more about this in the following article > https://theeventscalendar.com/knowledgebase/ecommerce-settings/

I hope that helps. Let us know if any follow up questions.

Best,
Victor

[Victor]

Hi Rob!

Thanks for getting in touch with us! I’d be happy to help you with that.

By default, Event Tickets Plus will create the WooCommerce product with the “Catalog Visibility” set to hidden. This could be the reason why ticket products are not showing up in any of your shop pages. You can of course change this setting by editing the product from the WooCommerce edit product admin page, specifically inside the Publish metabox.

Please try changing the catalog visibility and see if it makes any difference. Let us know about it.

Best,
Victor

[Victor]

Hi Stephen,

Thanks for reaching out to us about this.

We are aware of this problem when collecting attendee information and we are currently working towards a new re-design of how this functionality works, so that it prevents required attendee information missing in situations like you mention.

We don’t have a date for when this will be available but it will likely be in one of our future feature releases of our plugins.

In the meantime, the only workaround for this problem is to notify the users about the missing information so they can fill it themselves using their account and navigating to the My Tickets page that should have a URL like yoursite.com/event/event-slug/tickets

I know that is not ideal, but it will at least allow you to fill in the information after the ticket purchase.

I hope that helps. Let us know if any follow up questions.

Best,
Victor

[Victor]

Hi Stephen!

Thanks for getting in touch with us!

I understand that you want to validate the additional attendee information fields for a ticket. If so, it should be possible but would require some custom coding to make that happen.

This is indeed out of the scope of our support. We know it’s hard to find a suitable developer for this sort of customizations, so we recommend you start by looking in Codeable > https://theeventscalendar.com/knowledgebase/custom-development/

I hope that helps. Let us know if any follow up questions.

Best,
Victo

[Victor]

Hi Karen,

Great to know you could make the events listing horizontal 🙂

As to the image sizes, the only difference I see in size are due to some images having a different aspect ratio. So, for example, the “Film in Amsterdam – BlacKkKlansman” event shows an image that is like in portrait mode. You can try adding the following CSS to make them occupy 100% of the width of the image container:

.tribe-events-adv-list-widget .tribe-event-image img {
width: 100%;
}

WordPress shows me that my child theme is activated. But Events CAlendar is using my normal Divi theme to get the templates etc from. Should I change anything in Events Calendar or should this go automatically and is my child theme broken?

You should make all template overrides in your child theme if you are using one. This way, it will prevent theme updates to delete them. So, you should place the tribe-events folder inside your child theme root directory.

Hope that helps. Let me know how it goes and if there is anything else I can help you with. 🙂

Best,
Victor

[Victor]

Hi Steve,

I’m sorry to hear you are still having problems with those imports.

Unfortunately, we cannot accept login credentials due to our terms, but rest assured I’ll help as much I can to find the source of this problem.

Could you please the URL to the iCalendar you are importing from? I’d like to run some tests to see what I get on my end.

Thanks,
Victor

[Victor]

Hi Steve,

Yes, additional attendee information is a feature of Event Tickets Plus.

In regards to the license, that won’t be a problem. You can easily change the license from one site to another by following the steps in this article > https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Is there anything else I can help you with? Let me know 🙂

Best,
Victor

[Victor]

Hi Dave!

Thanks for getting in touch with us!

The category selectors have been changed to dropdown in a few versions back. Unfortunately, there is no built-in option to change them to checkboxes.

is there a way for me to restrict the category selection to be only one option?

You could probably achieve this but will require some custom coding, as there is no functionality to limit the categories. As a reference, you can find out how you can customize our templates in the following article > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Dennis!

Thanks for your interest in our plugins!

Event Tickets Plus allow you to sell tickets using WooCommerce, so you can setup various payment gateways in WooCommerce. However, Ideal Payments is not a built-in payment gateway in WooCommerce.

I’m not very familiar with Ideal Payments, but I’ve just found the following plugin that you may want to check out > https://wordpress.org/plugins/woo-ideal-gateway/

I hope that helps. Let me know if any follow up questions. 🙂

Best,
Victor

[Victor]

Hi Roman!

Thanks for getting in touch with us!

You can sell tickets and collect attendee information with Event Tickets and Event Tickets Plus. Once users purchase a ticket they will receive a ticket email which they can use to check-in at the event.

By default, each ticket has a security code generated, which you could use as an access credential. However, if you need another type of credentials added to the ticket email, like access to a webinar, you will have to customize our plugins to achieve that.

As a reference, let me share the following article about how you can customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Lynden!

I’m sorry you are having issues with recurring events. Let me help you troubleshoot it so we can find out what’s going on.

I’m not sure I understand exactly the issue. Could you please share with us a screenshot of the recurring settings when editing that event? Also, do you have a link to the event you created so we can have a closer inspection?

Additionally, when editing the events, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Thanks,
Victor

[Victor]

Hi Cassie!

Thanks for your interest in our plugins. Let me answer each of your questions.

Do I need the events calendar pro and eventbrite plugins? or just the eventbrite?

In your case you will need Events Calendar PRO and Eventbrite Tickets plugins. PRO will give you the extra Map view you need, as well as Photo and Week views. Of course, several other features are included in PRO like Additional Fields and Recurring Events to name a few.

With Eventbrite Tickets plugin you can manage your entire Eventbrite events from your WordPress admin.

With the eventbrite plugin are the ticket sales on your website considered to be separate to eventbrite or are you still charged commision on these tickets from eventbrite?

That’s a good question. Eventbrite Tickets plugin will only display an iframe of your Eventbrite tickets into your site. Ticket sells are still managed by Eventbrite, so you will be charged the usual commisions from them.

Is there a widget available that allows you to add a gallery of events or a single event (e.g insert ‘May 8 marathon event ‘ to row in page builder) to the landing page and/or other pages (events need to be clickable and separate from the calendar)

Events Calendar PRO has many widgets available > https://theeventscalendar.com/knowledgebase/events-calendar-widgets/ and you can also embed them into your site using a shortcode > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Additionally, you can embed a calendar view using the [tribe_events] shortcode > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

How are the maps affected by the new google maps licencing? Is it a requirement to register credit card details with google or do you have an alternative map option such as OSM or Mapbox?

We are exploring other map services for our map views, but currently Map view requires a Google Maps API key > https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/ so yes, you will need to set up a credit card with Google to make it work. Let me share the following article where we explain the recent Google Maps API changes > https://theeventscalendar.com/important-google-maps-api-changes/

Hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Steve,

Great to know you could play around with our plugins 🙂 Let me answer your questions.

I have looked over this article – https://theeventscalendar.com/knowledgebase/making-tickets/ – however my ‘+ New Ticket’ button is greyed out. Is this feature only available with Events tickets plus?

If you installed Event Tickets, you can create and sell tickets using our Tribe Commerce functionality. By default, Tribe Commerce is disabled, but you can enable it (Events > Settings > Tickets tab) to try it out and see the ticket creation process. You can find out more about this in https://theeventscalendar.com/knowledgebase/tribe-commerce-paypal/

Can you have multiple input fields when a user selects a ticket on the front end even page?

Yes, you can create multiple additional fields to collect attendee information for each of the tickets. You can learn more about this in the following article > https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

You can also check out our demo event for Event Tickets Plus in the following link > https://wpshindig.com/event/event-tickets-plus-demo/

Does Event Tickets Plus work with PayPal, or only WooCommerce?

It does work with PayPal using Tribe Commerce, but you can also sell your tickets using WooCommerce and use PayPal as your payment method. If using WooCommerce, the I’d recommend having a look at the following article > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Hope that helps 🙂

Cheers,
Victor

[Victor]

You’re welcome Laurent 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

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