[Victor]

Hi Karen!

Glad to know you could make the template work 🙂

I’m testing the widget on the website http://www.nieuwevriendinnen.nl. On the bottom you can see the widget. I hope you can find a way to change the size of the image.

I can definitely see the widget, but I don’t see the images and can’t navigate to any of the events because it’s redirecting me to the homepage. Can you please verify there are images assigned to those events and let us know about it?

Thanks,
Victor

[Victor]

Hi Jason!

I’m sorry for the confusion and thanks for the clarification.

For that purpose, one Event Aggregator license will work just fine. There is currently no Multisite license for Event Aggregator, but you can activate it on a multisite install.

As for selling tickets using Event Tickets Plus in each sub-site, you may need an Event Tickets Plus multisite install > https://theeventscalendar.com/knowledgebase/multisite-license/

Hope that helps 🙂

Best,
Victor

[Victor]

Hi Neil,

Thanks for testing that out. Glad to know things are starting to work again.

What is the event migration actually doing? Is it supposed to re-link the existing events already imported to Eventbrite again.

Yes, that is exactly the purpose of the migration. But it seems it is failing silently because the debug logs don’t show any traces of an error from it.

Is your test site on a local installation? Bear in mind the migration process will only work if the site is online, so it won’t really work if you test it locally.

As a workaround, could you please try deleting one of those old Eventbrite events that need migration and then try importing it from scratch? It should import correctly and the event should be linked to Eventbrite just like the rest of your imports.

I appreciate your help and patience while we work on this together.

Best,
Victor

[Victor]

Hi Jason!

Thanks for getting in touch with us!

Currently, all of our Event Aggregator licenses can be activated on up to 10 site URLs per license key, but multisite networks are treated a bit differently:

• If your multisite network uses the directory format for its sub-site URLs (i.e. mainsite.com/subsite), each sub-site will count as part of the main site, and a 25-site network will not exceed the 10-site limit.
• If your multisite network uses a domain or subdomain format for its sub-site URLs (i.e. subsite.mainsite.com or subsite.com), each sub-site will appear to Event Aggregator as having a unique root URL, and a 25-site network will exceed the 10-site limit.

I want http://www.mysite.com to have a calendar listing events from ALL 50 of the sub-sites, is that possible? (Also, each site would have Events Tickets Plus to allow Purchases)

That is not a built-in functionality of our plugins to show events from other sub-sites. By default, each sub-site has its own posts/events. I believe you could probably achieve that with some custom coding or using a third party plugin that allows you to share posts/events from one sub-site to another.

Of course, you can import from one sub-site to another using Event Aggregator, but those imported events will be separate events belonging to a specific site, not shared between sub-sites.

If you want to have an Event Tickets Plus license active for each sub-site, you might want to have a look at our multisite licenses > https://theeventscalendar.com/knowledgebase/multisite-license/

I would want to set it up so that at 3am, this would pull events from all 50 subdomain sites and list them on http://www.mysite.com

If you only want to import events from your main site, you will only need an Event Aggregator license active in that site and not the sub-sites.

I hope that helps. Let us know if any follow up question.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Bryan!

Thanks for getting in touch with us!

I’m not sure I understand exactly what you are trying to accomplish. I don’t think that screenshot is from any setting of our plugins. Could you please let us know more about it? Are you using a third party plugin or perhaps a theme option to show the calendar in a mobile app?

Please let us know.

Thanks,
Victor

[Victor]

Hi Brian!

Thanks for getting in touch with us!

Sorry to hear your having that problem with the images. Let me help you with that.

First, I’m not really sure I understand exactly the issue you are having. Could you please share with us a link or screenshot where we can see the issue on our end?

How are you using Visual Composer with our plugins which causes this issue to appear? Please let us know more about this so we can try to replicate on our end.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for getting in touch with us!

Please get in touch with us via our contact form > https://theeventscalendar.com/contact/ and we’ll reach out to you via email.

Thanks,
Victor

[Victor]

Hi Dana!

Thanks for getting in touch with us!

Unfortunately, there is no built-in setting to accomplish that. However, you can accomplish that with some custom coding.

Using the snippet shared in https://theeventscalendar.com/support/forums/topic/order-of-additional-fields-in-filter/#dl_post-1322991 as a reference, you can tweak it to establish a custom order of the fields.

Let me also share the following article about best practices when implementing custom code snippets > https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/

Hope it helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Mark!

Thanks for getting in touch with us! Happy to know you like our plugins 🙂

Unfortunately, there is no built-in functionality to have a global report of your events. However, I see that you are using WooCommerce to sell your tickets, so you can use WooCommerce reports to have a very detailed report of your event sales. I’d recommend you have a look at the following article > https://docs.woocommerce.com/document/reports/

I have found a similar idea posted in our Uservoice > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/33304741-event-statistics-report so if that is the same feature request you have please add your vote to it. You can always create your own uservoice idea so other users wanting the same can vote for it.

You can also build some custom reports yourself, but would require some custom coding. Let me point you to the following article that will get you started on customizing our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/. Additionally, you can check out our tribe_get_events helper function that makes it easy to retrieve event data when customizing our plugins > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

If you are into development, you may also want to have a look at other available helper functions for Event Tickets > https://github.com/moderntribe/event-tickets/blob/master/src/template-tags/tickets.php

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Nora!

I’m sorry to hear that.

Could you please send us a screenshot of the recurring settings when editing the event, for one of those events you are having the problem with? We’ll run some tests replicating the same on our end and see what we find.

When coming back, please also share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi,

Thanks for following up.

I have reached out to one of our developers to let them know about the issue and see if we can speed things up a bit.

We’ll keep you posted once we have an update.

Thanks,
Victor

[Victor]

You are welcome Antonio!

It seems you are all set with this. Is there anything else I can help you with?

Please let me know 🙂

Best,
Victor

[Victor]

Hi Ben,

I’m sorry to hear that is still a problem.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

We’ve got a dev site however we don’t have a second license for the pro plugins which stops us from developing Event Calender features on it.

We don’t limit any of our plugins functionality if you don’t have the license active on your site. You just won’t get automatic updates for it. So, you can get latest version of Events Calendar PRO from your downloads page and test things out on your test site.

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Neil,

Thank you for sending over the results of your tests. This really helps narrowing down the issues you are experiencing.

First, the Eventbrite event you shared seems to not be public in eventbrite.co.uk so the tickets iframe won’t show up by default. If you want to show the tickets for private events, you can use the following extension that will add some additional options to the Events > Settings > Imports tab, one of which is to Display Tickets for Private Events > https://theeventscalendar.com/extensions/eventbrite-additional-options/. Please try it out on your test site and let us know if it works for you.

When testing a new import, ‘Import from Eventbrite.com url’ does not work with .co.uk but does with .com.

This was an issue we were able to fix in our latest release of Eventbrite Tickets 4.5.3 and The Events Calendar 4.6.23. Changing the .co.uk TLD to .com was the workaround, but it shouldn’t be a problem with our latest version.

In regards to the migration and imports problem, I think it may be something specifically related to your site’s server environment, so please try the following on your test site and see how things work:

• First, enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory in case there is an error.
• Then, delete the transients again so you don’t see the “Currently migrating…” message.
• Make sure you are using the latest version of The Events Calendar 4.6.23 and Eventbrite Tickets 4.5.3
• After that, navigate to your WP Admin > Events > Settings > Imports tab and under the Global Import Settings section change the Import Process System to “Cron-based” and save the settings.
• Try setting up a new import for your events or try manually running one of your scheduled imports if you have any.

Do imports work on your end using the cron-based system?

Does the event migration tool work after this?

If you find any errors being logged in the debug.log file share it with us so we can see if any problem from there.

Please let us know how it goes.

Thanks,
Victor

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