Event series (Once), > 5, not showing

[Nora Krstulovic]

I have exactly the same problem as disscused here:

Event series (Once), > 5, not showing

I’ve tried everything, but the problem persists… Is there a way to solve this?
I have a very, very large website with lots of customers and we can not operate normaly because of this…

[Victor]

Hi Nora!

Thanks for taking your time to report this.

We apologize for the delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Unfortunately, I can confirm that is a bug on our end we are already aware of. The good news is our dev team is already working on a fix.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Nora!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Nora Krstulovic]

Unfortunately this does not completely solve the problem.
If I create more than 3 occurrences of the same event, one of them is saved twice!!!
This is really a big problem for us as we publish the program for 39 local theatres…

n.

[Victor]

Hi Nora!

I’m sorry to hear that.

Could you please send us a screenshot of the recurring settings when editing the event, for one of those events you are having the problem with? We’ll run some tests replicating the same on our end and see what we find.

When coming back, please also share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts