Missing Attendee details in order and attendee sheet

[Stephen Restarick]

I’ve already seen that the above error has been noticed by the team at Tribe, I’m just wondering if you have any resolution yet?

The trigger for this happening (and it is repeatable on the website) is that a customer completes all the mandatory fields within the ticket and then goes forward to the checkout. If they then go back in the transaction all the information they have entered is removed and they are not aware of it. There is no error checking at the checkout to show that all the mandatory fields have been completed at the ticket stage and this then means that the completed order has no details in it when we receive it.

Has there been a resolution to this yet?

Thanks

[Victor]

Hi Stephen,

Thanks for reaching out to us about this.

We are aware of this problem when collecting attendee information and we are currently working towards a new re-design of how this functionality works, so that it prevents required attendee information missing in situations like you mention.

We don’t have a date for when this will be available but it will likely be in one of our future feature releases of our plugins.

In the meantime, the only workaround for this problem is to notify the users about the missing information so they can fill it themselves using their account and navigating to the My Tickets page that should have a URL like yoursite.com/event/event-slug/tickets

I know that is not ideal, but it will at least allow you to fill in the information after the ticket purchase.

I hope that helps. Let us know if any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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