[Victor]

You’re welcome Greg!

We’ll keep you posted about the above mentioned issue.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Konstantin!

Thanks for reaching out to us!

I’m sorry to hear you are having that issue. Let me help you with the troubleshooting.

First, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Could you please see if there are any console errors by inspecting the page when having that error? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you see no console errors, then it could be a conflict with your theme, another plugin or even some custom code. So, to make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Todd,

Thanks for clarifying that.

Unfortunately, that is not a built-in functionality of our plugins.

However, it is possible to move tickets from one event to another, which may be useful if an event is cancelled. You can learn more about this in the following article > https://theeventscalendar.com/knowledgebase/moving-tickets/

Additionally, if you use Event Tickets Plus and sell your tickets using WooCommerce, you can handle tickets cancellations and refunds > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

I hope that helps. Let me know if any follow up questions. 🙂

Best,
Victor

[Victor]

Hi There!

Thanks for your interest in our plugins! 🙂

If you use Events Calendar PRO, you can import your events via CSV with The Events Calendar. You can have a look at the following article as reference > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#additional-fields

That way, you can create an additional field for your events using Events Calendar PRO, that you may call “Tickets Link”. In your CSV file of events you will be able to match a column with that specific field. You can find more about this in the following link > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#additional-fields

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Larry!

Thanks for reaching out to us!

This is our Pre-sales forum. If you have an active license for one of our plugins, please log into your account and post to our Help Desk to get premium support.

Otherwise, you can post to our free plugin forum > https://wordpress.org/support/plugin/the-events-calendar, though we only monitor those on a weekly basis.

Please bear in mind that we are limited in how much support we can give for custom development questions for license holders.

That said, we always like helping out and at least point users into the right direction as much possible.

You may also want to have a look at our Community Events plugin > https://theeventscalendar.com/product/wordpress-community-events/

Best,
Victor

[Victor]

Hi Todd !

Thanks for reaching out and for your interest in our plugins 🙂

I’m not sure I understand exactly what you need to accomplish. Could you please explain what the “make” concept would be?

I don’t think this is a built-in feature of our plugins, but it may possibly be something achievable with a minor customization.

Thanks
Victor

[Victor]

Hi Matthew!

Thanks for reaching out to us! I’d be happy to help you with this topic.

Could you please share with us, in a private reply if you’d like, the Google Calendar URL that you are using to import events from? I will run some tests with it on my end to see what I can find.

Thanks,
Victor

[Victor]

Hi Kaety!

Thanks for getting in touch with us!

We don’t really have that in our roadmap. However, you could achieve that with some custom coding. The following article is a great starting point for this > https://theeventscalendar.com/knowledgebase/making-members-calendar/

I know some users make use of the WooCommerce Memberships plugin alongside our plugins to achieve what you are looking for.

I hope that helps! 🙂 Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Daniel!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

If you want to prevent a specific category from showing up in the filter, you can do so by excluding it in the get_terms function. You should modify the following line of the code https://gist.github.com/juanfra/be7f4052ebb113278fef88a3a38a5d73#file-tec-filter-bar-category-wordpress-php-L21

so that it looks like:

$source = get_terms( 'category', array( 'orderby' => 'name', 'order' => 'ASC', 'exclude' => array( 16 ) ) );

where 16 is the category id you want to exclude.

I hope that helps! 🙂

Best,
Victor

[Victor]

No worries at all Louise. We are always here to help.

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Jamie,

I’m truly sorry to hear this issue is affecting so much. I can imagine how frustrating this might be.

This seems to be only affecting sites using object cache, most likely if they are using a persistent cache system.

It does not necessarily mean the attendee records are not being generated. Rather they are stored in your database, but not being shown in your attendees page. The code I sent worked for one of the users reporting the same, but it may not work for others.

It seems the only workaround for the moment is to downgrade the Event Tickets plugin to version 4.6.3.1 until we notify you that a fix for this problem has been shipped in one of our next maintenance releases.

We have a guide that explains how you can downgrade your plugins > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Unfortunately, your license if out of our 30-day refund policy > https://theeventscalendar.com/knowledgebase/refund-policy/

Please let me know how that goes and if you have any questions.

Best,
Victor

[Victor]

Hi Andras!

Thanks so much for taking your time to share this so others can benefit from it.

I have tweaked the code in your reply so that it shows correctly. I will also make sure to pass this along to Cliff so he can check it out and update the gist.

Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Amanda,

Thanks for checking that.

Unfortunately, I’m not able to see the screenshots you sent.

Please bear in mind you won’t be able to send us the screenshots if you reply to this topic via email. You will need to upload them using the frontend form in our Help Desk.

If you’d like, you can also use a third party service like Google Drive or dropbox to share your screenshots.

Thanks,
Victor

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