Major Issues with Event Tickets still ongoing

[waclibrary]

I contacted a while ago regarding us not being able to use Event Tickets Plus due to issues with Event Tickets. Here’s the issue: We are using Modern Tribe’s Events Calendar and Event Tickets plugins for signing up for programs on our website. At some point last year, I had updated the plugins, and major weirdness happened on the back end of the website, so that the ticketing function was no longer usable. Through much effort, deleting and reinstalling various versions of the various plugins, I traced the issue back to the upgrade to Event Tickets (Event Tickets Plus, Events Calendar, and Events Calendar Plus all seem fine). I was able to manually upload the last functional version of the plugin, which is Event Tickets version 4.3. After that, every upgrade has had the same issue, including the most recent that I attempted today and then had to manually upload the old one again because it still has issues. We have been continuing to use the old plugin, which is usable, but unfortunately not compatible with the Event Tickets PLUS paid version, which we need in order to capture phone numbers from registrants.

The weirdness that I mention only shows up on the back end of the website, which is good, but it still makes both the calendar and the event tickets plugins completely unusable. I attached screenshots so you can see details on what I’m talking about. If you notice, it has weird lines like “Are you sure you want to delete these events?” and “Are you sure you want to delete this exclusion?” in the middle of the page. Also, the description shows up blank (even though it’s still there), the dropdowns under Venue and Organizer disappear, and the Tickets, though they are still there on the front end, are not viewable nor editable on the back end, so you can’t see who registered or edit the tickets. Which means you pretty much can’t use the ticketing system at all in this condition.

As I mentioned before, I previously tried to contact through this forum with no success. I have also gone through the recommended steps for checking for conflicts several times (uninstalling other plugins, reverting to the twenty-seventeen theme, etc.). It also doesn’t look like other people here are having the same issue we are. Please let me know if there’s any way we can look into this and get it resolved, as it has been months now we have not been able to use the PAID subscription to Event Tickets Plus. Our subscription is expiring, and if we can’t get this worked out, we will not be renewing. Thank you!

[Victor]

Hi Amanda,

Thanks for getting in touch with us! I’d be happy to help you troubleshoot this issue so we can find the source of it.

That looks like it could be caused by a Javascript conflict, so first please see if there are any console errors by inspecting the edit event page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If you find there is a console error, please send us a screenshot of it so we can see it on our end.

Please let us know about that.

Thanks,
Victor

[waclibrary]

Ok, per your directions I managed to screenshot the inspection panel on the edit events page both before & after I updated the Event Tickets plugin. The second screenshot is from the updated, faulty plugin. It gave an error code at first but then cleared it when I went back to the page again, so I’m not sure if that’s the issue. You can see though that the update once again caused major issues on the edit events page, so that I can’t edit events. I am going to have to revert back to the previous version so that it is functional again.

Thank you for getting back to me, as we are at a loss on how to fix this. Let me know next steps to proceed!

[Victor]

Hi Amanda,

Thanks for checking that.

Unfortunately, I’m not able to see the screenshots you sent.

Please bear in mind you won’t be able to send us the screenshots if you reply to this topic via email. You will need to upload them using the frontend form in our Help Desk.

If you’d like, you can also use a third party service like Google Drive or dropbox to share your screenshots.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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