Can't see my attendees

[Jamie]

Hello! I’m trying to look at my attendee list for an event and it will not show up. It says the correct amount of tickets sold, however I can not access the list. I will attach a screenshot privately.

[Jamie]

This reply is private.

[Victor]

Hi Jamie!

Thanks for taking the time to report this.

We’ve already had some other users reporting a similar issue with their attendees not showing up and we are already investigating a fix for this.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

In the meantime, could you please try pasting the following snippet of code into your theme’s functions.php file and see if it works for you as a workaround?

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
    return 0;
}

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Jamie]

This reply is private.

[Victor]

Hi Jamie,

I’m truly sorry to hear this issue is affecting so much. I can imagine how frustrating this might be.

This seems to be only affecting sites using object cache, most likely if they are using a persistent cache system.

It does not necessarily mean the attendee records are not being generated. Rather they are stored in your database, but not being shown in your attendees page. The code I sent worked for one of the users reporting the same, but it may not work for others.

It seems the only workaround for the moment is to downgrade the Event Tickets plugin to version 4.6.3.1 until we notify you that a fix for this problem has been shipped in one of our next maintenance releases.

We have a guide that explains how you can downgrade your plugins > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Unfortunately, your license if out of our 30-day refund policy > https://theeventscalendar.com/knowledgebase/refund-policy/

Please let me know how that goes and if you have any questions.

Best,
Victor

[Victor]

Hi Jamie!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Jamie]

Thank you, I’ll have my website person get on this right away!

[Victor]

You are welcome Jamie. Please keep us posted about how things work on your end and don’t hesitate to ask any follow up questions.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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