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May 17, 2018 at 9:26 pm in reply to: Lost licence. Lost who registered it. Need help. #1533538

Victor
Member

Hi Bob!

Thanks for confirming that.

I’m mostly sure someone will get back to you before the weekend.

We appreciate your patience.

Best,
Victor

May 17, 2018 at 9:22 pm in reply to: Events are disappearing in future calendars #1533537

Victor
Member

Hi John!

Thanks for following up with this.

As I’m not able to replicate the error on my end I believe there could be some theme setting involved somehow.

As I last asked, is it possible for you to send us an export of your theme global options so I can import them in my local installation to see if any difference?

Please let me know.

Thanks,
Victor

May 17, 2018 at 9:10 pm in reply to: Events will not shown correctly in map view #1533532

Victor
Member

This reply is private.

May 17, 2018 at 12:12 pm in reply to: Number of tickets in the event submission form. #1533299

Victor
Member

Hi Paul,

Thanks for checking that.

I can see from your system information that you are using older versions of Community Events (4.5.6) and Community Tickets (4.5)

Please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Let me know how it goes.

Best,
Victor

May 17, 2018 at 10:56 am in reply to: Lost licence. Lost who registered it. Need help. #1533224

Victor
Member

Hi Bob,

You won’t need any credentials to send us a message through our contact form.

By selecting “Help accessing my account” from the dropdown you can send us a message which we’ll be able to answer via email.

Let me know if you have trouble with the contact form.

Thanks,
Victor

May 17, 2018 at 9:18 am in reply to: Lost licence. Lost who registered it. Need help. #1532982

Victor
Member

Hi Bob!

Thanks for reaching out to us.

If you need help accessing your account, please get in touch with us via the contact form in here > https://theeventscalendar.com/contact/ and we’ll be happy to help you out.

Thanks,
Victor

May 17, 2018 at 7:54 am in reply to: Venue Fields not appearing correctly #1532917

Victor
Member

Hi Dan!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-16/

We appreciate your patience while we worked on this.

Please update the plugin and let us know if the fix works for your site.

Best,
Victor

May 17, 2018 at 7:24 am in reply to: Event dashboard display issue – title column too narrow and displaying verticall #1532878

Victor
Member

No problem Jamila! 🙂

Good luck!

May 17, 2018 at 7:04 am in reply to: Events will not shown correctly in map view #1532860

Victor
Member

Hi Hans-Gerd!

Thanks for getting in touch with us! I’d be happy to help you with this.

For the venues to show up in the map view, they must have the Geolocation information needed (Latitude and Longitude coordinates). This information is obtained using the Google Maps API upon saving a venue.

Sometimes, the venue information needed by the Maps API to return the Lat and Long coordinates are not sufficient enough. To prevent this, you should try to complete all the fields (Address, City, Country, State or Province and Postal Code).

Please try to check if the venues you are having problems with, do have all the above mentioned fields. If you still experience problems with a specific venue, please let me know which one so I can have a closer look.

I hope that helps. Let me know about it.

Best,
Victor

May 17, 2018 at 6:53 am in reply to: All Attendee Information for every ticket? #1532848

Victor
Member

Hi There!

Thanks for getting in touch with us. I’d be happy to help you with this topic.

Unfortunately, that is not a built-in functionality of our plugins. Additional attendee information is always requested for each attendee.

However, if you are using WooCommerce, you could customize the checkout form to request additional information. Let me share the following article that may be of help > https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

I’ve also found an extension that makes editing the checkout form possible > https://docs.woocommerce.com/document/checkout-field-editor/

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

May 17, 2018 at 6:28 am in reply to: Event dashboard display issue – title column too narrow and displaying verticall #1532815

Victor
Member

Hi Jamila!

Thanks for reaching out to us!

This is our Pre-sales forum. If you have an active license for one of our plugins, please log into your account and post to our Help Desk to get premium support.

Otherwise, you can post to our free plugin forum > https://wordpress.org/support/plugin/the-events-calendar, though we only monitor those on a weekly basis.

The issue you are having is mostly sure because there is a plugin that adds extra columns to the admin table. You can hide/show these columns by clicking the “Screen Options” tab in the top right corner of the screen.

Hope that helps 🙂

Best,
Victor

May 17, 2018 at 6:24 am in reply to: VAT sometimes is calculated right, sometimes it's not #1532812

Victor
Member

Sure thing! Is there anything else I can help you with?

Let me know 🙂

May 17, 2018 at 6:12 am in reply to: ADVANCED & ATTENDEE INFORMATION problem #1532803

Victor
Member

Hi Konstantin,

Thanks for coming back with your system information.

I don’t see anything wrong that would indicate an error, so this looks like it could be a plugin conflict.

The next thing I would like you to try is testing for conflicts. Please deactivate all other plugins except Modern Tribe plugins and WooCommerce. Does it change anything? How about if you switch to a default theme (like Twenty Seventeen)? Do you see any changes?

What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Please let us know about that.

Thanks,
Victor

May 16, 2018 at 6:34 pm in reply to: Events Calendar PRO Business #1532355

Victor
Member

This is a duplicate of https://theeventscalendar.com/support/forums/topic/events-calendar-pro-business/ so I’ll go ahead and close it.

Please refer to that link to follow up with this topic.

Thanks!

May 16, 2018 at 6:33 pm in reply to: Events Calendar PRO Business #1532354

Victor
Member

Hi Sergiii!

Thanks for your interest in our plugins!

Let me answer each of your questions here:

What are delivery terms and conditions?

I’m not exactly sure what you mean by “delivery terms” but you can find our terms and conditions in the following link > https://theeventscalendar.com/terms/

Can we pay wire transfer?

Unfortunately, we do not accept wire transfer. We use third party payment processors, including but not limited to Braintree and PayPal, to handle all product financial transactions.

Is there a reseller discount that you can share with us?

Our Events Calendar PRO Business License price already has a discount applied as it works for 3 sites in comparison to the personal license. Additionally, you may want to check out product bundles for a better deal of our products > https://theeventscalendar.com/bundles/

Further discounts can be found in the following page > https://theeventscalendar.com/deals-coupons-discounts/. In there you can subscribe to our newsletter so you are always the first to hear about any new promotions we’re running.

I hope that helps. Let me know if any follow up questions.

Best,
Victor
Author

Posts

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