Lost licence. Lost who registered it. Need help.

[Bob Farrell]

Hello there,

Am struggling to retrieve a licence key for a purchased product.

I have just taken over the management of our wordpress estate and need the licence key we purchased for a site of ours. Unfortunately, whoever developed the site typically left no documentation. So we have no email address and therefore cannot recover a password.

Can you help?

Thanks

Bob Farrell

[Victor]

Hi Bob!

Thanks for reaching out to us.

If you need help accessing your account, please get in touch with us via the contact form in here > https://theeventscalendar.com/contact/ and we’ll be happy to help you out.

Thanks,
Victor

[Bob Farrell]

Hey Victor,

Got your mail. I can’t. I have no login to log a premium ticket.

This is very frustrating.

Help please.

Thanks,

Bob

[Victor]

Hi Bob,

You won’t need any credentials to send us a message through our contact form.

By selecting “Help accessing my account” from the dropdown you can send us a message which we’ll be able to answer via email.

Let me know if you have trouble with the contact form.

Thanks,
Victor

[Bob Farrell]

Ok Victor,

I have done this. Can you estimate a turnaround? We’re getting quite anxious.

Thanks

Bob Farrell

[Victor]

Hi Bob!

Thanks for confirming that.

I’m mostly sure someone will get back to you before the weekend.

We appreciate your patience.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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