[Victor]

Hi Hans-Gerd,

Thanks for following up with this.

Unfortunately, I could reproduce the same behavior with the custom code. It seems the map is not automatically centered when the custom snippet is in place.

I will let Andras know about this so we can see if there’s a tweak we can make to the code so that it triggers the function that centers the map.

Please follow up with this topic in https://theeventscalendar.com/support/forums/topic/zoom-level-not-correct-when-switching-view-to-map-view/

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Rufaro,

Thanks for following up.

We can’t really commit to a date for a fix, but I’ve just checked the report and it’s been flagged of high priority and already scheduled to be addressed in our next maintenance release of Event Tickets, which should ship in about a month from now.

Thank you for your patience.

Best,
Victor

[Victor]

Hi Hans-Gerd,

Thank you for taking the time to follow up with this topic.

I totally understand your situation with so many venues to examine.

I have reached out to the team about this and there is intention to tweak the Fix geolocation data functionality to also account for cases like this and for when venues have some other data inconsistencies.

I will link this thread to the corresponding report. This way, we will notify you once we ship the functionality in one of our next releases of our plugins.

We appreciate your patience with this.

Best,
Victor

[Victor]

Hi Mark,

We didn’t get the screenshot you mention. Do note that you cannot attach any files to the post if you reply by email. You should be able to attach images and files via the frontend form in our Help Desk.

Reviewing the code I sent, I do realize I added an extra comma to it, so you might want to try the following instead:

tribe_get_event_meta( $post->ID, '_EventURL' );

Does it work for you? Let me know.

Best,
Victor

[Victor]

Hi Mark!

Thanks for reaching out to us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

If you want to get the event URL, you can do so by using the “tribe_get_event_meta()” helper function like this:

tribe_get_event_meta( $post->ID, '_EventURL', );

On the other hand, the “tribe_get_custom_fields()” function will get you an array of custom fields for an event.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Jennifer!

Thanks for your interest in our plugins 🙂

Happy to help you with this.

By default, if users are logged in when they register/buy tickets for an event, they can view their tickets by clicking the “View my Tickets” link for each event.

Additionally, you can use the shortcode described in the following article that will list all events the user has registered for > https://theeventscalendar.com/knowledgebase/display-a-list-of-attendees-events/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Dare!

Thanks for getting in touch.

We don’t charge any service fee for our Eventbrite Tickets plugin. If you run events with Eventbrite.com and sell tickets using their system, you will be charged by Eventbrite’s fees.

As a reference, let me share with you the following article that will get you started using our Eventbrite Tickets plugin > https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Karen!

Thanks for reaching out to us!

We have a great extension to accomplish just that > https://theeventscalendar.com/extensions/pdf-tickets/

I hope that helps! Let me know if any follow up questions. 🙂

Best,
Victor

[Victor]

Hi Hans-Gerd,

Thanks for following up with this.

Great to know you could apply that snippet as a workaround.

the question remains why the address is displayed correctly in google maps, but nevertheless no pin can be set in map view.

You are able to use the address in Google Maps, however, our calendar map view requires the Lat/Long coordinates to display the pins in place, not the address.

I believe the problem with some of your venues not having the coordinates, could be due to a failed request of the coordinates to Google Maps API, when creating or saving the venue.

There was an issue with a previous version of Events Calendar PRO that caused failed Maps API calls. So, if those specific venues were created using that version of our plugin, they may have empty lat/long coordinates.

Unfortunately, these venues won’t be picked up by the Fix geolocation data functionality, so the workaround would be to edit the venue and save it again so that it requests the Geolocation information correctly (using our latest version of Events Calendar PRO).

I hope that makes sense. Don’t hesitate to let me know if you still have problems with a specific venue where re-saving it does not fetches the coordinates.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi @ceejaycharles,

Thanks for chiming in here! 🙂

Yes, most likely that is the reason of the problem. @Salsa Brisa were you able to overcome the issue?

Please let us know and don’t hesitate to ask any follow up questions.

Best,
Victor

[Victor]

Hi Amanda!

Thanks for getting in touch with us!

I’m sorry to hear you are having that issue. Let me help you with it.

Besides creating a new event, do you notice a slow down in performance in any other parts of your site? If you create a post or page, do you also experience the slow down?

I’ve just visited your site and it looks like you are dealing with a performance issue.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I would also suggest you get in touch with your hosting provider to see if they can give you some insight about this problem.

I hope that helps. Let me know how it goes.

Best,
Victor

[Victor]

Hi Claudia!

Thanks for getting in touch with us!

I’m sorry to hear you are having problems with the performance of your site.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Could you please let me know the number of Events, Venues and Organizers you currently have in your site? Are you on a shared hosting or VPS?

Is there a specific page in your site that is having a slowdown in performance? If so, please let me know which one so I can have a closer inspection to it.

Sadly, due to a range of changes to Facebook APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) Facebook imports that previously worked are not currently possible.

You can learn more about this in the following article we’ve created, where we are posting regular updates so you can get the latest news about it > https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

I’m sorry to be the bearer of bad news with this. Do let me know if you have any follow up questions.

As for the last issue you report, could you please open a new topic for it? This will allow us to keep things separate and make sure we give the proper attention to each of them.

Thanks,
Victor

[Victor]

Hi Hans-Gerd,

The Lat/Long coordinates is the information used in the Map View to show the venues in the map, so they are required for that purpose.

There is Fix geolocation data functionality you might want to check by navigating to your WP Admin > Events > Settings > General tab under Map Settings section. If there is a Fix venues Data button showing up, it means there are venues that were created without having Events Calendar PRO activated, and as a result they don’t have the Lat and Long coordinates.

Please try checking if the Fix venues Data button is showing up and click it to see if it fixes the venues.

Please let me know about that.

Thanks,
Victor

[Author]

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