I\\\'m getteing redirected to the shop when scanning the QR code, not to the ticket

[Salsa Brisa]

When I scan a ticket, I get redirected to the shop, not to the check in. I have the wordpress opened and tried quickmark and the webbased one you suggested. Please help!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/check-in-with-qr-code-not-working/

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/check-in-with-qr-code-not-working/

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/check-in-with-qr-code-not-working/

[Victor]

Hi There!

I’m sorry to hear you are having trouble with the check-in. Let me help you with the troubleshooting.

First, are you able to manually check-in your attendees from the event attendees page?

Please make sure that you are logged in with your admin user before scanning a QR code.

Could you please share with us, in a private reply, the url that is scanned in one of your QR codes?

As a reference, let me share with you the following article about the QR codes > https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/

Let me know about that.

Thanks,
Victor

[ceejaycharles]

It’s because you did not login to your wp-admin in you web browser and also with an account with the right accesss rights

[Victor]

Hi @ceejaycharles,

Thanks for chiming in here! 🙂

Yes, most likely that is the reason of the problem. @Salsa Brisa were you able to overcome the issue?

Please let us know and don’t hesitate to ask any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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