[Victor]

Glad to know about that you’ve been able to fix that.

Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Sally!

Thanks for getting in touch with us!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

That said, we always like helping out and at least point users into the right direction as much possible.

Tag archive pages are not really created by our plugins, but by WordPress itself. The snippet you are referring to is mainly as a workaround for a bug, which is no longer present, but could be taken as a reference to modify the tags query somehow.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

Best,
Victor

[Victor]

Hi Pat!

Thanks for your interest in our plugins!

First, let me apologize for the delay in our response. It seems your question went our of radar somehow.

Using The Events Calendar paired with an Event Aggregator license you can import events from your Google Calendars as well as from other feeds and sources.

Each event can have its own timezone. You can learn more about working with timezones in our plugins in the following article > https://theeventscalendar.com/knowledgebase/time-zones/

Additionally, using our Events Calendar PRO add-on you can embed calendar views and more with all the available shortcodes > https://theeventscalendar.com/knowledgebase-tag/shortcodes/

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Susan,

Glad to know you could find the problem. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Harish!

Thanks for getting in touch with us. Let me help you with this topic.

I can see you are using [tribe-events], but the shortcode is actually [tribe_events].

Try changing that and see if it works for you.

Thanks,
Victor

[Victor]

Hi Monica!

I’m sorry to hear you are having those issues. Let me help you with the troubleshooting.

First, thank you for testing for conflicts and for sharing your system information. This really helps.

It seems there is a conflict with the Beaver Builder plugin. I’ve tried on my end but I’m not able to reproduce the issue.

Are you using Beaver Builder to customize the community events submission form? If so, please let us know how so I can try to reproduce the same on my end.

You mentioned a recent update that may relate to this problem. Was it one of our plugins update, Beaver Builder or anything else?

Additionally, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

As for the 500 error, this indicates an error from the server, so having your debug.log file should tell us more info about it.

Please let us know about that.

Thanks,
Victor

[Victor]

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[Victor]

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[Victor]

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[Victor]

Hi There,

Just wanted to let you know that we have been able to solve the Eventbrite connection issue, so you should be able to connect now.

However, I can confirm there is still another issue we have found that prevents you to import your Eventbrite events. The good news is it will be fixed in our next maintenance release next week.

In the meantime, having an Event Aggregator license will allow you to import your events.

I can see you have just gotten an Event Aggregator license so, once we ship a fix next week, if you think you won’t be using your license, you can always as for a full refund via the form in > https://theeventscalendar.com/knowledgebase/refund-policy/

In regards to the locale selection, you will need to install the following extension to have those options available > https://theeventscalendar.com/extensions/eventbrite-additional-options/

I hope that helps. Let us know if any follow up questions and once again our apologies for the inconvenience.

Best,
Victor

[Victor]

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[Victor]

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[Victor]

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[Victor]

Hi @Tom and @soloyoltd,

Just wanted to let you know that we have been able to solve the Eventbrite connection issue, so you should be able to connect now.

Please give it a try on your end and if you experience any other issues, please open a separate topic so we can further assist and keep things more organized.

Once again our apologies for all the inconvenience.

Best,
Victor

[Victor]

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