[Victor]

This reply is private.

[Victor]

As of this moment, I can see one of our developers is having a look at the issue, but nothing confirmed on his side yet. If you make any findings that may help us find a fix for it, we’d be happy to know about it.

If you have a fix or code to submit, you can do so as the Event Tickets repository is open > https://github.com/moderntribe/event-tickets

We appreciate your help with this.

Best,
Victor

[Victor]

Hey there,

Thanks for following up with this.

We can’t commit for a date yet as it’s the developers hands now. However, I can confirm we are actively investigating this on our end already.

Rest assured we will let you know once we ship a fix for this.

Best,
Victor

[Victor]

Hi There,

Thanks for your patience while I run the tests.

Unfortunately, I can confirm this is a bug in Event Tickets. I was able to reproduce the same issue on my end.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status to “Pending Fix” and link it to the report. This way, we will notify you once a fix is released.

In the meantime, the workaround is to downgrade Event Tickets to version 4.7.2 where this issue is not happening. We have a guide on how to downgrade a plugin to a previous version > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Julia!

Thanks for trying that out and for letting us know about it.

I’ve just tried on my end and I’m getting the same result as you are. It seems there could be something going on with the Eventbrite API.

I will reach out to the team so they can look into this and we’ll let you know as soon as we have an update.

We’d be sad to see you go, but I understand if you had to ask for a refund. Do let me know if there is anything else I can help you with.

Our apologies for all the inconveniences.

Best,
Victor

[Victor]

Hi Scott!

Thanks for letting us know about that.

I’ve just tried on my end and I’m getting the same result as you are. It seems there could be something going on with the Eventbrite API.

I will reach out to the team so they can look into this and we’ll let you know as soon as we have an update.

Our apologies for the inconvenience.

Thanks,
Victor

[Victor]

Hi There!

Thanks for getting in touch with us and for sending over your system information.

Let me help you with the troubleshooting.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

If no debug messages are logged, then this could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Also, have you tried resending any of your IPN messages from your PayPal account? You can try this by navigating to your Instant Payment Notification (IPN) history when logged into your PayPal account.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Julia,

I’m really sorry for the confusion and the struggle you have to go through with this. I can imagine how frustrating that is.

Let me clarify things:

I integrate with eventbrite.co.uk (I am not sure if that makes a difference?)

I didn’t notice you were using eventbrite.co.uk. When using a different locale, you will need to install the following extension > https://theeventscalendar.com/extensions/eventbrite-additional-options/ Once installed and activated, a new set of options will be available.

You’ll have to navigate to your WP Admin > Events > Settings > Imports tab, then choose  United Kingdom (en_GB) for Eventbrite Locale and click “Save Changes”.

Once that’s done, you should be able to connect to your .co.uk account as usual.

If you have just made some fixes and improvements (in the last few hours) then should there be an update to the plugin?

Not in this specific case. The changes made were actually on our Event Aggregator server, which enables your connection and event imports to/from your Eventbrite account; on the other side, Eventbrite has also increased the number of API calls made by our plugin to their API, which should solve the connection not working.

To ask for a refund, you can fill in the form in the following page > https://theeventscalendar.com/knowledgebase/refund-policy/

Is there anything else I can help you with? Let me know.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your Eventbrite API connection and let us know if it works for you.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your Eventbrite API connection and let us know if it works for you.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your Eventbrite API connection and let us know if it works for you.

Best,
Victor

[Victor]

Hi Scott!

Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We apologize for any inconvenience and we appreciate your patience while we worked on this.

Please try your Eventbrite API connection and let us know if it works for you.

Best,
Victor

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