Eventbrite Ticket Login Loop

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  • June 5, 2018 at 10:39 am #1546652
    Scott Lucente
    Participant

    We are having this exact same issue. We are asked to log in to Eventbrite then allow Modern Tribe to access our account, then back to the plugin and then it again asks us to log back into Eventbrite and do it all over again. One constant loop.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/eventbrite-tickets-login-loop-2/

    June 6, 2018 at 6:42 am #1547309
    Victor
    Keymaster

    Hi Scott!

    Thanks for taking the time to report this.

    Unfortunately, we are already aware of this problem with the API connection and we are working on solving it shortly.

    I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is shipped.

    We apologize for the inconvenience and we appreciate your patience while we work on this.

    Best,
    Victor

    June 6, 2018 at 7:03 am #1547346
    Scott Lucente
    Participant

    Thanks Victor. Just wanted to add that our ticketing info has disappeared as well, like the others. Thanks for the help!

    June 6, 2018 at 9:17 pm #1548089
    Victor
    Keymaster

    Hi Scott,

    Thanks for letting us know about that.

    We’ll keep you posted about the issue.

    Thanks again for your patience.

    Best,
    Victor

    June 8, 2018 at 8:32 am #1549336
    Victor
    Keymaster

    Hi Scott!

    Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

    As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

    We apologize for any inconvenience and we appreciate your patience while we worked on this.

    Please try your Eventbrite API connection and let us know if it works for you.

    Best,
    Victor

    June 8, 2018 at 12:07 pm #1549628
    Scott Lucente
    Participant

    Victor,
    It is still doing the same thing and plugins are up-to-date. Please advise. Thanks.

    June 11, 2018 at 6:59 am #1550655
    Victor
    Keymaster

    Hi Scott!

    Thanks for letting us know about that.

    I’ve just tried on my end and I’m getting the same result as you are. It seems there could be something going on with the Eventbrite API.

    I will reach out to the team so they can look into this and we’ll let you know as soon as we have an update.

    Our apologies for the inconvenience.

    Thanks,
    Victor

    June 14, 2018 at 8:38 am #1553373
    Victor
    Keymaster

    This reply is private.

    June 21, 2018 at 8:11 am #1558310
    Scott Lucente
    Participant

    This reply is private.

    June 21, 2018 at 8:19 am #1558314
    Scott Lucente
    Participant

    This reply is private.

    June 21, 2018 at 1:18 pm #1558667
    Victor
    Keymaster

    This reply is private.

    June 28, 2018 at 7:18 am #1563549
    Victor
    Keymaster

    Hi Mike!

    Just wanted to let you know that we’ve just released a fix on our Event Aggregator server to address the Eventbrite Imports issue.

    There is no need to update anything on your end, but do make sure you are using the latest version of The Events Calendar 4.6.19 and Eventbrite Tickets 4.5.1

    We apologize for the inconvenience and we appreciate your patience while we worked on this.

    Please try your imports again and let us know if they work on your end.

    Best,
    Victor

    July 16, 2018 at 9:10 am #1576265
    Scott Lucente
    Participant

    This reply is private.

    July 17, 2018 at 11:37 am #1577469
    Victor
    Keymaster

    This reply is private.

    July 18, 2018 at 1:41 pm #1578481
    Scott Lucente
    Participant

    This reply is private.

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