[Victor]

Hi David!

Thanks for reaching out to us!

I could reproduce the issue you are having with your ICS file but not with any other ICS file. I checked the file for validation errors here > http://severinghaus.org/projects/icv/ and while it passes the validation, it does throw an error.

Doing a few more tests I realised there are a few events that have Start Time set as “All day” when previewing the import, and those events seem to be the issue here. If you select and import the rest of the events, it works without an issue.

I’m not entirely sure about the root cause of this, so I’ve logged a report and our dev team will have a look at it to see what they can find. I will keep you posted about it.

In the meantime, could you please let me know the source of this ICS file? Are you able to generate it again and see if you get the same issue? Let me know about this.

Thanks,
Victor

[Victor]

Hi Diego!

Thanks for reaching out to us! 🙂 I’m happy to help you with this

For the tribe-events-tickets-title you should be able to modify that in line 33 of the tickets.php template file located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/

The tribe-events-single-section-title for the venue is located in line 21 of the venue.php template file located at /wp-content/plugins/the-events-calendar/src/views/modules/meta/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Heather!

Thanks for reaching out to us! 🙂

Let me help you with that.

As a first step, I would recommend you try increasing the memory allocated to PHP. To do so, you should copy and paste the following code into your wp-config.php file located in the root of the WordPress installation?

define( 'WP_MEMORY_LIMIT', '512M' );

You should paste it in a new line below this line of code:

$table_prefix = 'wp_';

Let me know if that works for you.

Regarding the number of events, 1300 is something you should be considering for the performance of your site. We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope that helps and feel free to ask any other question.

Best,
Victor

[Victor]

Hi Art!

Thanks for reaching out to us and for using our plugins! 🙂

Let me try to help you with that.

ISSUE ONE – The event calendar I created is indecipherable on my mobile devices. Before I put the newly created site online I would like to correct this.

This could be related to a theme conflict, so could you please try switching to a default theme like twentyseventeen and see if that solves it?

ISSUE TWO – I have set up 3 Event categories. I would like each of 3 pages I have that use Event Calendars to use each of those categories only. I looked at support FAQ’s but those instructions created new Menu links and created new pages. I need to conform existing pages with tables to show only single category events.

If I understand correctly, you want to show events for only one of those categories you created. You can do that by using one of our available shortcodes here > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

For example you can use a shortcode like the following that will show a list view of events that were assigned the “ADULT ONLY SESSIONS” category:

[tribe_events view="list" category="ADULT ONLY SESSIONS"]

I hope that helps! Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Wim!

Thanks for following up on this!

I’ve just checked the bug report and it seems a bugfix has already been submitted for this and seems QA passed with OK. There are a couple of other processes yet, but it is scheduled to go into our next feature release this week. While I cannot exactly tell a date and time for this, rest assured it’s been already been addressed and the bugfix will be available soon.

For the moment, the only workaround for it would be to downgrade to The Events Calendar 4.5.1. You can do this by following this guide > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

That said, I encourage you to wait for this fix because it might be available sooner than expected.

Let me know if there’s anything else I can help you with.

Best,
Victor

[Victor]

Hi Luc!

Thanks for reaching out to us! 🙂

That seems a strange issue. Let me help you troubleshoot it.

Despite the ID being ‘0’, does the QR code check in work? How about the manual check in via the attendees list? Does it work too?

Does the issue happen with only one particular event or qr code? or does it happen with all qr codes for all events?

I could not reproduce the issue in my own installation, so this could be related to a plugin or theme conflict. Could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi David!

Thanks for reaching out to us! 🙂

Unfortunately, there is no built in way to limit the list view shortcode to only a month. Like you said, that is posible in the month view.

You could achieve what your are looking for with some custom coding, which we do not support. That said, we always like helping out and at least point you in the right direction.

If you are willing to do some custom coding, we have a couple of articles that will get you started for your case:

• https://theeventscalendar.com/knowledgebase/custom-event-queries/
• https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I hope that helps! Let me know if you have other questions and I’d be happy to help as much posible.

Best,
Victor

[Victor]

Hi Craig!

Thanks for reaching us to us!

I’m sorry you are also experiencing this issue.

Unfortunately, we are already aware of this issue and the team will come up with a fix for it in one of our future maintenance releases. I will set this thread as “Pending fix” and link it to the bug report so we can let you know as soon as the bugfix is released.

The posible workarounds we have so far are:

• Recreating the recurring events.
• Downgrading to a previous version of Events Calendar Pro

I know they are not ideal, but those are the ones we have so far.

I apologise for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Ray!

Thanks for reaching out to us!

First, I apologise for the delay here. We’ve been having a higher demand in the forums these last couple of days. That with some unexpected team changes has led to some delay.

Let me help you with your issue.

I can see from your system info that you have selected a “page_landing.php” as the events template, so could you please go to Events > Settings > Display tab and set the Events template to be the default events template and see if that changes anything? or if your theme has a Default page template, you could also try that one.

It might be that the page_landing.php template is one your theme is using only for landing pages or other things and it could be the cause of the issue.

Let us know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hi William!

I’m sorry for the delay in our response. A higher demand in our forums for the last couple of days, also with some unexpected changes in our team led to some delays.

Just to confirm you are having the same issue as in the referenced thread, could you please tell us know more about the errors you are getting?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

 

[Victor]

Hi Dirk!

I’m sorry that is happening to you. That seems strange though.

I did a few test for myself and it works as expected for me.

As this is also a different issue, could you please open a new topic for it as well? When doing so, please let us know the steps you made for us to try and reproduce the issue.

Also, make sure you share with us your latest sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Susan!

Thanks for clearing that out and for the sys info.

Unfortunately, Event Aggregator “Other URL” source import only supports URLs that have The Events Calendar installed. Though you can import using iCal sourced events, iCal itself doesn’t allow/provide for images to be used as attachments, so we don’t have any way of linking the two together at this time.

If you have access to the other WordPress site admin, then you could try making an export/import of those events using the WordPress export tool > https://codex.wordpress.org/Tools_Export_Screen

We currently don’t have a way to search for sites that use The Events Calendar. However, there are ways to tell if a site is using The Events Calendar, like inspecting the site using Chrome dev tools and look for our plugins files in the sources like this > https://cloudup.com/c_HfZ_9KyUV

I hope that helps! Let me know if you have any other questions.

Best,
Victor

[Victor]

Hi Michael!

Thanks for clearing that out!

This is a strange issue. Let me help you troubleshoot this.

Just to confirm, could you please see if those orders you see in WooCommerce are indeed for that event ticket? If so, is that the only event you are having trouble with or is it with all other events?

Could you please enable WP_DEBUG and WP_DEBUG_LOG and share with us the debug.log file located at /wp-content folder?

Let us know about it.

Thanks,
Victor

[Victor]

Hi Aksel!

Thanks for reaching out to us and for using our plugins! 🙂

I’m sorry you are having trouble with that. Let me help you troubleshoot that issue.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG and see if there are any errors coming up in the debug.log when going to Event > Settings ? If so, please send us those reports.

When coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Victor]

Hi @orionblu!

I’m sorry you are experiencing this issue 🙁 Let me help you troubleshoot that.

It seems your plugin update could have been corrupted somehow, so as a first step, could you please try a manual update by following the steps here > https://theeventscalendar.com/knowledgebase/manual-updates/ ?

Let me know how that goes.

Best,
Victor

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