[Victor]

Hi Art!

Thanks for coming back with the screenshot and the link to the calendar.

There seems to be a conflict with the mini calendar css styles. This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor

[Victor]

Hi Eric!

Thanks for following up on this.

First, I wanted to tell you that the scheduled imports not working issue seems to already be fixed in our latest Feature Release of The Events Calendar 4.5.4, so could you please update to the latest version and let us know if it works for you?

Regarding the Facebook imports, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Thanks,
Victor

[Victor]

Hi Marina!

Thanks for getting in touch with us!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I could not reproduce the issue myself using Yoast SEO plugin, so it’s hard to tell if it’s really a conflict with it.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Also, when coming back could you please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

 

[Victor]

Hi Paula!

Thanks for reaching out to us! 🙂

Unfortunately, we are already aware of this issue which seems to sometimes erroneously report the numbers of “Completed” sales.

I will mark this thread as “Pending fix” and link it to the bug report, so the team will let you know when a bugfix is released in one of our future maintenance releases.

I’m really sorry for the inconvenience and we’d appreciate your patience.

Do let us know if you have any other questions in the meantime.

Best,
Victor

[Victor]

Hey Diego!

I’m happy to be of help here! 🙂

I’ll go ahead and close this but feel free to open a new topic if any other question.

Cheers!
Victor.

[Victor]

Hi Luc!

Thanks for your cooperation so far!

I’m still not able to reproduce the issue myself. I even tried installing and activating the authenticator plugin. So there seems to be something particular about your site that may be causing this.
I don’t think the scan app should be a problem here, since it only reads the url encoded in the QR.

The next thing I would like to try here is creating a fresh test site — this will ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar, Event Tickets and Event Tickets Plus
• Please also stick to a default theme — again, there’s no need to install anything else just yet!
• Create a few events with some tickets in it so we have some test data to work with
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help while we work on this together!

Best,
Victor

[Victor]

Hi Grégoire!

Thanks for following up and let us know about it 🙂

Just in case I will leave this thread open so you can come back if the issue happens again.

If you don’t come back after some time and the thread is closed automatically, you can always open a new one and reference this one from there.

Have a great day you too!

Best,
Victor

 

[Victor]

Hi Corry!

Thanks for coming back! 🙂

Let me try to help you with that.

If you want to preserve the changes you make locally in your events, then you should try using the “Import events but preserve local changes to event fields.” for Event Update Authority.

This will update all fields from the source but not the changes you made locally, like the Show map option.

Does this help? If you need further help with this I will kindly ask you to open a new thread and you can link this one from there. This will help us keep things more organized.

Thanks!
Victor

[Victor]

Hi Art!

I’m glad you could make the category calendars work as you wanted! 🙂

Regarding the mobile view, it seems the screenshot didn’t upload somehow. Could you please try sending it out again?

I would like he mini calendar to look correct in mobile view, but as a default can the mini calendar default at mobile view to monthly. I made that setting in ‘settings’ and it did not work.

I’m not sure what setting is not working for you. Could you please tell me which is the setting? You can also send us a screenshot of it.

Thanks,
Victor

[Victor]

Hi Heather!

I’m glad you could work that out. Thanks for coming back and letting us know about it.

Sounds like you have already taken a good look at the articles and taken some actions regarding performance, so that’s great!

I’ll go ahead and close this thread, but feel free to open a new one if you have any other questions and we’d be happy to help! 🙂

Best!
Victor

[Victor]

Right on Frank! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Cheers!
Victor

[Victor]

Hi Eric!

Thanks for coming back and explaining that so well.

1) Facebook scheduled imports are not working at all. I see you released a maintenance fix, but many in the forum are commenting that now the Aggregator scheduled imports are not working, so I’m going to wait on that fix.

Unfortunately, this is a known issue with all scheduled imports. I’m mostly sure the fix for this will be included in our next Feature release this week.

Your other issue seems a bit strange to me. I tried reproducing this in my local installation but failed to do so.

Could you please share with us the Facebook URL from where you are making those imports? This way we can try to reproduce for ourselves and see what we find in the process.

Thanks,
Victor

[Victor]

Hi Doyle!

Thanks for coming back and clearing that out.

You should be able to customize the attendee fields by using the ‘event_tickets_plus_meta_fields_by_ticket’ filter like this:

add_filter('event_tickets_plus_meta_fields_by_ticket','auto_populate_ticket_fields');
function auto_populate_ticket_fields($fields, $ticket_id) {
//Do something with $fields
return $fields;
}

That filter gets called inside the get_meta_fields_by_ticket() function which is used in the meta.php template file located at /wp-content/plugins/event-tickets-plus/src/views/

I know this is only as a starting point for you to customize the output of the get_meta_fields_by_ticket() function.

I hope that helps and let me know if you have questions about it.

Best!
Victor

[Victor]

Hi Aksel!

Let me try to help you with that. 🙂

If you enabled WP_DEBUG and WP_DEBUG_LOG, then in case there are any errors, they will be saved to a <tt>debug.log</tt> log file inside the <tt>/wp-content/</tt> directory.

If you are also having trouble seeing other parts of the plugin, then this could be due to a corrupted plugin installation. Could you please try deactivating the plugin, then delete it, install it again from scratch and activate? Does this solve the issue? You can also try making a manual installation by following this guide > https://theeventscalendar.com/knowledgebase/manual-updates/ (It says it’s for updates but will also work for this case)

Let me know how that goes. Don’t hesitate to ask any other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Grégoire!

Thanks for reaching out to us!

Let me help you troubleshoot that issue.

Could you please let me know where and when are you getting that message? Is it when making a ticket purchase? Let me know what steps you made that resulted in this message.

This way I can try to reproduce the issue and see what I can find.

Thanks,
Victor

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