error message email subscription

[gregoiregarneau]

I got this message

Warning: Missing argument 2 for Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email() in /home/gregoire/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 730

somebody no something about this ?

Thank you

Grégoire

[Victor]

Hi Grégoire!

Thanks for reaching out to us!

Let me help you troubleshoot that issue.

Could you please let me know where and when are you getting that message? Is it when making a ticket purchase? Let me know what steps you made that resulted in this message.

This way I can try to reproduce the issue and see what I can find.

Thanks,
Victor

[gregoiregarneau]

Hello Victor,

Since i update the plugin, i cannot reproduce the problem, so, it’s look good now.

But for your info, the problem append when i receive subscription confirmation from woo commerce.

Thank you !

Have a nice day !

ps : if append again, i will comme back to you !

[Victor]

Hi Grégoire!

Thanks for following up and let us know about it 🙂

Just in case I will leave this thread open so you can come back if the issue happens again.

If you don’t come back after some time and the thread is closed automatically, you can always open a new one and reference this one from there.

Have a great day you too!

Best,
Victor

 

[gregoiregarneau]

Hello Victor,

Finally, i got the message again…

Warning: Missing argument 2 for Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email() in /home/gregoire/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 741

This message is in the top of the e-mails I receive when someone signs up for one of my events.

I thought that the problem was solved with the update … I now observe that this is intermittent … Looking at several emails in the history, the problem only occurs when the customer pays with Paypal. The other (interac, check …) I do not have this error message.

Does that tell you anything?

Thank you !

[gregoiregarneau]

Hello Victor,

Finally, i got the message again…

This message is in the top of the e-mails I receive when someone signs up for one of my events.

I thought that the problem was solved with the update … I now observe that this is intermittent … Looking at several emails in the history, the problem only occurs when the customer pays with Paypal. The other (interac, check …) I do not have this error message.

Does that tell you anything?

Thank you !

[gregoiregarneau]

Hello Victor,

Now I have another problem … I just got another registration to an event with paypal payment and the order remained pending even though the deposit was completed on paypal. I did not receive confirmation of the order, even if the transaction was completed.

By pressing “terminate” the command in the woocommerce admin, I received the confirmation email and there was no error message. I join the picture.

It’s weird … Does this tell you more answers about the case?

Grégoire

[Victor]

Hi Grégoire!

Thanks for coming back with the screenshots and all the details about the errors.

The warning message you are getting seems to only be showing up on some cases. While a PHP warning does not exactly mean something is not working, we should take a look at this to make nothing breaks in the future.

I have logged a report about this issue so the dev team will address it in a future maintenance release. I will change this thread status to “Pending fix” and link it to the report so we can let you know the updates about this.

In the meantime, it’s always a good idea to turn off the WP_DEBUG_DISPLAY in your live site. This will prevent all php messages to not display.

Regarding the order not being completed despite the PayPal order going through, this is more a general WooCommerce/PayPal integration issue than anything specifically to our plugins. Have you followed the relevant guides in the Woo docs and enabled IPN? If not, I found this article that will get you started. IPN is one of the mechanisms that lets PayPal “talk” back to sites.

Sometimes, there might also be a glitch in the Paypal IPN integration and you won’t receive the notification to complete the order, thus leaving it as “Pending”. As in your case, the way to go is checking the Paypal order status and then manually changing the WC order to complete.

I hope this helps! Let me know if there is any other questions and we’d be happy to assist. 🙂

Best,
Victor

[gregoiregarneau]

Hi Victor,

Thank you for returning to me as quickly! It’s very appreciated !

I will therefore wait for your news for the following and checked with paypal ipn. For Paypal, it still surprises me a bit, this is probably a coincidence, but the transactions with Paypal usually very well.

Can you indicate me how to turn off the WP_DEBUG_DISPLAY ? I did not know that my site was in this mode.

Thank you Victor !

Grégoire

[Victor]

Hi Grégoire!

Thanks for following up on this. 🙂

To turn the display of debug messages OFF you should copy and paste de following line in your wp-config.php file:

define( 'WP_DEBUG_DISPLAY', false );

Right below this line in the file:

$table_prefix = 'wp_';

Does it work? Let me know how it goes and if you have other questions.

Best!
Victor

[gregoiregarneau]

Hello Victor.

It seems that the debug mode was already installed … What else can I do?

Thank you

[Victor]

Hi Grégoire!

What do you exactly mean by ‘already installed’ ? Was it set to ‘true’ already? If so, you can change it to ‘false’.

The ‘WP_DEBUG_DISPLAY’ is just a constant in your WordPress installation that states wether you want or not to display the debug messages in the frontend of your site.

After you set the constant to
define( 'WP_DEBUG_DISPLAY', false );

you should not see the warning message anymore. Let me know how that goes. 🙂

Best,
Victor

[gregoiregarneau]

Hello Victor,

I look in wp-config and it already write : define(‘WP_DEBUG_DISPLAY’, false);
And I keep getting error messages … really bizarre

Is this sound something for you ?

Thank you !

Grégoire

[Victor]

Hi Grégoire!

That seems strange. Could you please confirm the WP_DEBUG_DISPLAY code is below the following line?

$table_prefix = 'wp_';

If not, please make sure to place it below that. If you are not sure about this, you can send us a screenshot of it in a private reply.

Thanks,
Victor

[gregoiregarneau]

This reply is private.

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