[Victor]

Hi Cheryl!

Thanks for reaching out to us! I’d be happy to help here! 🙂

The “Return to shop” button is part of the WooCommerce templates, so you should be able to customize that by following the WooCommerce documentation. Here I’ve found a good article that will get you started on this > https://docs.woocommerce.com/document/template-structure/

I hope that helps! Let us know if you have other questions.

Best,
Victor

[Victor]

Hi Frank!

I’m glad you could find the source of the problem. 🙂

As from the functions, I’m not aware of any changes made to any function.

Perhaps you should check your debug.log and see if any errors related to the server 500 show up and try to follow from there.

I hope that helps and let me know if you have other questions.

Best,
Victor

[Victor]

Hi Michael!

Thanks for reaching us! I’d be happy to help here!

The orders that may seem duplicates have different order numbers as well as different order status. For example, I can see 3 cancelled orders for a client named Madison but only 1 complete order for that same client. And those 3 cancelled orders seem to be cancelled by their credit card. You could double check this and enter the cancelled orders and see the order notes to find out more about it.

Regarding the WC orders not synching with the event orders, this seems a strange issue. Could you please see if those latest WC orders are for tickets that match the St. Pete Healthy Lifestyles Event? Perhaps they are from another event?

Let me know about it so I can further assist you.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Doyle!

Thanks for reaching out to us! I’d be happy to help you with this 🙂

Nico is already out today, so I took a look at his gist to see how it works. With tickets to sell, this would have to be a totally different approach from that of RSVPs, and would involve some deeper customization.

In this case, attendee information would be repeated for every ticket and not just once per purchase. Do you still want to populate every attendee with the same First and Last Name? could you please tell me how would you want to address this situation? Perhaps you should only populate the first ticket? Let me know about it.

Just to set expectations right, we are fairly limited in the amount of support we can give for customizations like these. That said, we always like helping out and at least point you in the right direction. So let us know more about this and I’ll be happy to help as much I can.

Best!
Victor

[Victor]

Hi Steve!

Thanks for reaching out to us! I’m happy to help you with this. 🙂

You can always re-send the ticket email manually by clicking on the order in WooCommerce > Orders, then clicking on “Order Actions” and selecting the “Tickets” option (screenshot) to trigger a new email to be sent.

Unfortunately, there is no built in way to resend the tickets automatically a certain date before the event. It would be posible though but would require some custom coding which we do not support, like it is stated here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, I’d be happy to at least point you in the right direction as best I can, if that’s what you intend to do. We also have a list of freelancers who we would happily recommend for this level of help.

Let me know if you have any other questions.

Cheers!
Victor

[Victor]

Hi Dominik!

I’d be happy to help you with this!

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can.

Where are you exactly placing that code in the loop.php template ? Are you making a template override? Perhaps you could share with me the complete code in the template so I can take a look and even try it for myself. Let me know about it.

In addition, let me point you to a couple of articles that explain the use of custom event queries and the tribe_get_events() function.

Best,
Victor

 

[Victor]

This reply is private.

[Victor]

Hey Dario!

Thanks for following up and letting us know about it. 🙂

This is unfortunately a small bug the team is already aware of, so I will link this to the bug report and change this thread status to “Pending fix”. This way the team will let you know as soon as a bugfix is released for it. We don’t have an exact date for this, but it will be addressed in one of our future maintenance releases.

My apologies for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hey Emily!

I’m glad to be of help here. Thanks for following up and letting us know.

I’ll go ahead and close this thread, but feel free to open a new one whenever you need and we’d be happy to help. 🙂

Cheers!
Victor

[Victor]

Hi Mike!

Thanks for following up on this. I’m sorry if I misunderstood what you were requesting here. It seemed to me you were trying to make some sort of customization with the Woo Follow-Ups extension, which we do not support. However, we do like helping out and at least point you in the right direction in customizing our plugins.

I am not really familiar with the Woo Follow-Ups extension, could you please let me know a bit more about how it is you are trying to make it work with our plugins? and where is exactly the issue you are having? You can even send us a screenshot and I’d be happy to take a look and help as best I can.

Thanks again, and sorry for the confusion. 🙂

Best,
Victor

[Victor]

Hi Jessica!

Thanks for reaching out to us! 🙂

You should be able to do that by switching the license from one site to the other.

You can do this by deleting the key from your wp-admin event settings, disconnect your old license from https://theeventscalendar.com/license-keys/, and then enter your license in your other site.

Does it work for you? Let me know about it.

Best,
Victor

[Victor]

Hi Emily!

Thanks for getting in touch! 🙂

Let me try and help you with that.

Unfortunately, there is no built in way to do that. But if you are using WooCommerce to sell your tickets, then you might want to check the Force Sells extensions. With it, you can force related products to be added to the cart, so it might be a possible approach.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Dario!

Thanks for getting in touch!

I’m sorry you are experiencing that issue. Let me help you troubleshoot it.

Could you please go to Events > Settings > Display tab and under Date Format Settings change the Datepicker Date Format to 2017-01-15 ?

After this, do you still experience the issue? Let me know about it.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Victor]

Hi Matt!

Thanks for reaching out to us and for using our plugins! 🙂

Unfortunately, there is no built in way to do this. I guess it is possible though but will require some custom coding, which we do not support.

That said, I’d be happy to at least point you in the right direction as best I can. We also have a list of freelancers who we would happily recommend for this level of help.

As a starting point, we have a great article about customizing our template files here > https://theeventscalendar.com/knowledgebase/themers-guide/. And if you are familiar with the WP_Query class we have a little helper function called tribe_get_events() you can use to create custom code and fetch events.

I hope that helps and let me know if you have other questions.

Cheers!
Victor

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