WOO Follow up email error

[Mike]

After much effort I got the FUE to send an email but it arrived with the following error message.
Warning: Missing argument 2 for Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email() in /home/genmanag/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 730

any idea what this is about?

thanks

[Victor]

Hi Mike!

Thanks for reaching out to us!

I’m sorry you are experiencing this issue. Let me help you troubleshoot that.

What do you exactly mean by FUE? Are you referring to another plugin? Let me know about this and how you set up the emails to be sent.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Mike]

I am talking about Woo Follow up Emails. I can get it to send an email for a paid event – not an RSVP. When I get the email it has that error message. I have shared mu system info from the help page. but will also paste it here.

Home URL

Frontpage ALT

Site URL

Frontpage ALT

Site Language
English
Character Set
UTF-8
Name
Julian McBrowne
Email
[email protected]
Install keys

event-tickets-plus = e3fa################################5e5b
events-calendar-pro = b0c5################################a1f6

WordPress version
4.7.5
PHP version
5.4.45
PHP

max_execution_time = 180
memory_limit = 268435456
upload_max_filesize = 20M
post_max_size = 20M
display_errors = 1
log_errors = 1

Server
Apache
SAPI
cgi-fcgi
Plugins

Akismet Anti-Spam version 3.3.2 by Automattic(https://automattic.com/wordpress-plugins/)
All in one Favicon version 4.6 by Arne Franken(http://www.techotronic.de/)
All In One SEO Pack version 2.3.12.5 by Michael Torbert(https://semperplugins.com/all-in-one-seo-pack-pro-version/)
All In One WP Security version 4.2.7 by Tips and Tricks HQ, Peter, Ruhul, Ivy(https://www.tipsandtricks-hq.com/)
BackupBuddy version 7.3.1.1 by iThemes(http://ithemes.com/)
Black Studio TinyMCE Widget version 2.3.2 by Black Studio(http://www.blackstudio.it)
Default to GD version 1.0 by Mike Schroder(http://www.getsource.net/)
Duplicate Post version 3.2 by Enrico Battocchi(https://lopo.it)
Event Tickets Plus version 4.4.8 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.4.8 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.4.8 by Modern Tribe, Inc.(http://m.tri.be/20)
Anti-Malware Security and Brute-Force Firewall version 4.16.53 by Eli Scheetz(http://wordpress.ieonly.com/category/my-plugins/anti-malware/)
Jetpack by WordPress.com version 4.9 by Automattic(http://jetpack.com)
Meta Slider version 3.5.1 by Matcha Labs(https://www.metaslider.com)
Recipe Card version 1.1.7 by Yumprint(http://yumprint.com)
Remove Widget Titles version 1.0 by Stephen Cronin(http://www.scratch99.com/)
NextScripts: Social Networks Auto-Poster version 3.8.2 by NextScripts(http://www.nextscripts.com)
The Events Calendar version 4.5.2.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Follow-Up Emails version 4.4.19 by WooCommerce(https://woocommerce.com)
WooCommerce version 3.0.7 by Automattic(https://woocommerce.com)
WooCommerce Helper version 1.7.2 by WooCommerce(https://woocommerce.com/)
WP Conditional Shortcodes version 1.1.2 by Tom Harrigan, John Leavitt(http://thomasharrigan.com/)
WP-Memory-Usage version 1.2.2 by Alex Rabe(http://alexrabe.boelinger.com/)

Network Plugins
–
MU Plugins
–
Theme
BWoo Child
Multisite
–
Settings

schema-version = 4.5.2.1
recurring_events_are_hidden = exposed
previous_ecp_versions =

Array
(
[0] => 0
[1] => 4.4.4
[2] => 4.4.5
[3] => 4.5.0.2
[4] => 4.5.1
)

latest_ecp_version = 4.5.2.1
last-update-message-the-events-calendar = 4.4.4
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
eventsSlug = calendar-events
singleEventSlug = calendar-event
stylesheetOption = full
tribeEventsTemplate =
tribeEnableViews =

Array
(
[0] => list
[1] => month
[2] => day
)

viewOption = month
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache = 1
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 1
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
ticket-enabled-post-types =

Array
(
[0] => tribe_events
)

previous_event_tickets_versions =

Array
(
[0] => 0
[1] => 4.4.4
[2] => 4.4.5
[3] => 4.4.6
[4] => 4.4.7
)

latest_event_tickets_version = 4.4.8
last-update-message-event-tickets = 4.4.4
earliest_date = 2016-12-02 16:00:00
earliest_date_markers =

Array
(
[0] => 4785
[1] => 4786
)

latest_date = 2018-05-04 18:00:00
latest_date_markers =

Array
(
[0] => 5538
)

disable_metabox_custom_fields = show
pro-schema-version = 4.4.8

WP Timezone
America/New_York
WP GMT Offset
-4
Server Timezone
UTC
WP Date Format
F j, Y
WP Time Format
g:i a
Week Starts On
–
Common Library Dir
/home/genmanag/public_html/wp-content/plugins/event-tickets/common/src/Tribe
Common Library Version
4.5.2

[Victor]

Hi Mike!

Thanks for coming back to us with the sys info.

I’m not really familiar with the Follow-Up Emails plugin, so I’m not sure how it works for sending Emails. Perhaps you could ask WooCommerce for support and see if they can help you with it.

I’m sorry I can’t be of much help here, but we can’t really give support for something we didn’t build.

I hope you can get that working though.

Please don’t hesitate to ask any other question you may have and I’ll be happy to help as best I can. 🙂

Best,
Victor

[Mike]

I encourage you to take a look at what the left hand is doing. Your co. suggested that the woo follow ups were a solution to the absence of same in your ticketing program. Elsewhere in the forums, discussions exist about using these programs together –

https://theeventscalendar.com/support/forums/topic/purchase-of-event-ticket-not-triggering-follow-up-email-campaign-2/#post-1259886

[Victor]

Hi Mike!

Thanks for following up on this. I’m sorry if I misunderstood what you were requesting here. It seemed to me you were trying to make some sort of customization with the Woo Follow-Ups extension, which we do not support. However, we do like helping out and at least point you in the right direction in customizing our plugins.

I am not really familiar with the Woo Follow-Ups extension, could you please let me know a bit more about how it is you are trying to make it work with our plugins? and where is exactly the issue you are having? You can even send us a screenshot and I’d be happy to take a look and help as best I can.

Thanks again, and sorry for the confusion. 🙂

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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