Resending Tickets

[Steve]

Dear

We would like to be able:

1) resend tickets manually
2) have the option build in to put a date or days before the actual event to resend all tickets.

How can we achieve this?

Thx

[Victor]

Hi Steve!

Thanks for reaching out to us! I’m happy to help you with this. 🙂

You can always re-send the ticket email manually by clicking on the order in WooCommerce > Orders, then clicking on “Order Actions” and selecting the “Tickets” option (screenshot) to trigger a new email to be sent.

Unfortunately, there is no built in way to resend the tickets automatically a certain date before the event. It would be posible though but would require some custom coding which we do not support, like it is stated here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, I’d be happy to at least point you in the right direction as best I can, if that’s what you intend to do. We also have a list of freelancers who we would happily recommend for this level of help.

Let me know if you have any other questions.

Cheers!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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