[Victor]

Hi Frank!

Thanks for reaching out to us! 🙂

Could you please share with us the Facebook URL you are trying to import events from? This way we can make some tests on our end and see if there is anything wrong.

We have a great article that will walk you through the process of setting up imports here > https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/

I’m not aware of any public listings for events out there, but if you need a specific source of events to import just let me know and I’ll try to find a few for you to test.

Let me know if you have other questions.

Cheers,
Victor

[Victor]

Hi Susan!

Thanks for reaching out to us and for using our plugins! 🙂

Let me help you with that.

Could you tell me where are you trying to get those imports from and share the source with us? This way we can make some tests on our end and further assist you.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks!
Victor

[Victor]

Hi James!

Thanks for reaching out to us! Let me help you with that.

The Community Events add form, as well as the My Events list, make use of the template selected under Events > Settings > Display tab and under Events template setting, you should be able to choose between the available templates.

If your theme provides a page template that has a sidebar, or any other custom template, you should be able to select it from there.

Our plugins provide the Default Events Template, which you can customize to suit your needs by following the Themer’s guide.

I hope that helps and let me know if you have other questions.

Best!
Victor

[Victor]

Hi Grelet!

Thanks for reaching out to us!

I’m sorry you are having such a slow down in performance. Let me help you with that.

Did the slow down started all of a sudden? If so, do you recall any changes you might have made to your site at that time?

How many events do you currently have? And how many attendees do you generally have for the events? When viewing the attendees page, is the slow down the same for every event? Let us know about it.

In general, I can tell you are experiencing performance issues, which can be really difficult to happen. We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Also, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Regarding the debug log, I don’t think those messages are related to the slow down and I can only relate a couple of them to the Contact Form 7 plugin. For the rest of the messages, do you know in which pages you’re getting those messages? and when did those messages showed up?

Thanks,
Victor

[Victor]

Thanks Paul!

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Miroslav!

Thanks for following up!

I trully understand your position about this issue.

Unfortunately, we don’t have exact date for this to be fixed, but rest assured we will take this bug seriously, like we do with all others, and we will keep you posted as soon as we have updates for it.

 

I will reach the team to see if we can come up with a workaround and will come back as soon as I can.

Best!
Victor

[Victor]

Hi Corry!

Thanks for following up on this!

I’ve just checked and the ticket has been raised to top priority. However, we are still investigating on this issue and we don’t have a date for a bugfix yet.

Rest assured we’ll keep you posted about new updates.

Thanks for your patience,
Victor

[Victor]

Hi there!

Joe, thanks for opening that new topic!

Dirk, don’t hesitate to ask any other questions and I’ll be happy to help as best I can 🙂

Cheers!
Victor

[Victor]

Hi Joe!

Thanks for opening this topic to follow up on the other thread! 🙂

I will also link this thread to the bug report so we’ll keep you posted on new updates.

As always, let us know if you have any other question.

Cheers!
Victor

[Victor]

Hi guys! Thanks for chiming in! 🙂

I’ve just checked the status of this issue and we don’t have an exact date for when this issue will be address yet.

I will make sure your opinion on how this should work gets into the report.

Joe, to keep things more organized and get a more exact number of users who want this, could you please open a new topic and link this thread to it.

Thanks so much for taking the time to report this. We’d appreciate your patience in the meantime.

Best!
Victor

[Victor]

Hi Mike!

Thanks for coming back to us with the sys info.

I’m not really familiar with the Follow-Up Emails plugin, so I’m not sure how it works for sending Emails. Perhaps you could ask WooCommerce for support and see if they can help you with it.

I’m sorry I can’t be of much help here, but we can’t really give support for something we didn’t build.

I hope you can get that working though.

Please don’t hesitate to ask any other question you may have and I’ll be happy to help as best I can. 🙂

Best,
Victor

[Victor]

Hey Miroslav!

Glad to be of help! Thanks for coming back and letting me know about it.

I’ll close this now, but feel free to open a new topic if you have any other questions and we’ll be happy to help! 🙂

Cheers!
Victor

[Victor]

Hola Antonio!

Gracias por confirmar eso!

Voy a enlazar esta conversación al reporte del bug y cambiaré el estado a “Pending fix”. De esta manera te notificaremos ni bien esté solucionado.

Por el momento no tenemos una solución, pero si se que esta dentro de las prioridades más altas por resolver.

Te pedimos disculpas y agradeceremos tu paciencia.

No dudes en hacernos cualquier otra pregunta que tengas.

Saludos!
Victor

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