[Victor]

Hola Antonio!

Gracias por acercarte!

Desafortunadamente, ya sabemos de un problema con Event Aggregator que resulta en que las importaciones programadas no funcionen.

Para confirmar que tienes el mismo problema, podrías verificar que haciendo correr el import manualmente si funciona?

Gracias,
Victor

[Victor]

Hi Paul!

Thanks for coming back with all the sys info and the screen recording.

Unfortunately, I’ve been able to track down a bug report related to this issue. I will change this thread status to “Pending fix” and link it to the report so we’ll let you know as soon as a bugfix is released for it in one of our future maintenance releases.

We don’t have a workaround for the moment, but we’ll keep you posted on updates about it.

We apologise for the inconvenience and we’d appreciate your patience with this.

Do let us know if there is any other questions and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Susan!

Thank for coming back explaining what you’ve found so far.

I made a couple of tests and the event duration is saving correctly for single and multi day events.

I’m not very familiar with the Custom Content plugin, so I’m not really sure how it works. But, to make sure the _EventDuration postmeta is saving, you should look that up in the database. For example, you could search the post_id (of the event you are having trouble with) in the wp_postmeta table and see if there is a _EventDuration meta_key saved for that venue.

If there is, then the issue could be related to the Custom Content plugin. If not, then there could be a theme or plugin conflict, so you should go through the testing for conflicts guide here > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you find in the process.

Let me know how that goes and if you have any questions.

Best,
Victor

[Victor]

Hi Miroslav!

Thanks for following up on this and letting us know about your findings.

We’ve been able to locate an issue when saving the country for a venue, that results in your issue of not getting geo coordinates for “Croatia (local name Hrvatska)”.

I have logged a ticket for this so it will be addressed by the dev team in one of our future maintenance releases. I will link this thread to it and change the status of this to “Pending fix” so we’ll let you know as soon as a bugfix is released.

We don’t have a workaround in the meantime but I will let you know if we happen to find one.

I apologise for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hola Antonio!

Gracias por escribirnos! 🙂

Como lo dice aquí, nuestros plugins ya vienen con los estilos y scripts minificados. Es por esto que recomendamos excluir a nuestros recursos js y css de ser minificados.

No estoy tan familiarizado con el plugin Autoptimize, pero deberías excluir los recursos que se encuentran dentro de los directorios the-events-calendar-community-events/src/resources/css/ y the-events-calendar-community-events/src/resources/js/

Espero que esto ayude. Cualquier otra pregunta no dudes en hacerla.

Saludos!
Victor

[Victor]

Hi Duncan!

Thanks for reaching out to us! Let me help you with that.

I tried reproducing the issue myself and it does work for me. What I’ve found though, is that the address shown there is the shipping address from the WooCommerce order.

Could you please check if the addresses missing in the orders list, do exist in the shipping address for that WooCommerce order? and how about the orders before April 1st.? Do they have shipping address? Let me know about it.

Also, when coming back, could you please share with us your sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Victor]

Hi Mike!

Thanks for reaching out to us!

I’m sorry you are experiencing this issue. Let me help you troubleshoot that.

What do you exactly mean by FUE? Are you referring to another plugin? Let me know about this and how you set up the emails to be sent.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Miroslav!

Thanks for the explanation.

The venues may not be showing because they don’t have the geolocation info needed (Lat & Long coordinates). Like you said, when you added the lat and long coordinates to mocvara, then it started showing in the results.

We have a troubleshooting guide for this https://theeventscalendar.com/knowledgebase/troubleshooting-map-view/. You should try Fixing Venue Data by going to Events > Settings and under Map Settings you should see a button that says Fix venues data. Please click it and see if they work after that.

Regarding the shortcode embedded calendar, that seems to be a different issue. For the sake of keeping things clean. I would kindly like to ask you to open a separate topic. You can link to this one as a reference.

Let me know how that goes.

Best,
Victor

[Victor]

Hi Miroslav!

Thanks for coming back with the right link and screenshot.

You should be able to find the string to translate that if you search for ‘%1$s for %2$s – %3$s’ which is in line 4283 in the .po file.

Does this help? Let me know about it. 🙂

Best,
Victor

[Victor]

Hey @Mollean, thanks for chiming in!

You’re totally welcome to follow along as I help troubleshoot this issue with Sally. In fact, you can subscribe to receive an email when there are updates to this thread. If you’d like direct support, however, it would be awesome if you could open a new thread. We find it’s much easier to address one reported issue at a time in a thread and that sometimes seemingly similar issues wind up being something completely different.

Thanks so much! 🙂

Victor

[Victor]

Hi Joe!

Thanks for reaching out!

I’m really sorry you are having this issue. Unfortunately, I could reproduce the issue myself by changing the datepicker format in Events > Settings > Display and the changes don’t take effect on the ticket start/end sale dates.

I have logged a bug report for this issue. I will link this thread to it and change the status to “Pending fix”. It will be addressed in one of our future maintenance releases and we will let you know as soon as a bugfix is released.

We don’t have a workaround at the moment, but we’ll keep you posted in case we come up with one.

I apologise for the inconvenience and we’d appreciate your patience with this matter.

Best,
Victor

[Victor]

Hi Matt!

Thanks for reaching out to us! Let me help you with that.

The amount of memory needed, like other server resources, really depend on many variables. We have a great article that will get you started on Performance Considerations.

When you say that our plugins are maxing out the memory usage, are you having issues with a particular page in your site? How many events are there in your site? Let us know about this.

We also have a couple of articles that will get you started with setting up a caching system: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Dean!

Thanks for reaching out to us and for going pro! 🙂

I’m happy to help you with this.

The sidebar really depends on the template selected for the Events template. You can select the Events template by going to Events > Settings > Display tab. You should be able to select between the Default Events Template (which is the plugin template) or any other template available from your active theme. See here > https://cloudup.com/cgZZ4Dk3BdX

By default, all themes come with a Page template you should be able to select as events template. If the page template has a sidebar, then it should show up next to the calendar. I’m not very familiar with pojo.me theme, so you should try the available templates to select and see if any of them have a sidebar.

Another way to add a sidebar would be to customize our template files by using one of the methods described here > https://theeventscalendar.com/knowledgebase/themers-guide/

We do offer full refunds within 30 days of purchase as stated here > https://theeventscalendar.com/knowledgebase/refund-policy/

I hope that helps and let us know if you have any questions and we’d be happy to help!

Cheers!
Victor

[Victor]

Hi Paul!

Thanks for reaching out to us!

I’m sorry you are experiencing this issue 🙁 Let me help you troubleshoot that.

I could not reproduce the issue in my own local installation. Could you please send me a screenshot of the recurring settings when editing that event?

Also, please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

There is a chance this could also be a theme or plugin conflict. So, to narrow down the problem, please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you can find in the process.

Thanks,
Victor

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