[Victor]

Right on Dominik! I’m so glad to hear you could work it out!

I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Cheers!
Victor

[Victor]

Hi Paula!

Thanks for following up on this.

I unfortunately don’t have news for the moment. The issue is still be worked on by developers and unfortunately may continue to take some significant time, because a big part of these issues is the literal definition of a “sale” as defined by our plugins’ code to begin with — changing this is a big task and so unfortunately this will take more time before there is significant progress.

Regarding the cancelled orders, the default behaviour when you cancel an order is to also cancel the attendees from that order, but not removing them. You won’t be able to check-in those attendees, so you won’t need to delete them. Is this the behaviour you are experiencing?

Just to keep things more organized I will kindly ask you to open a new thread for this other topic. This will help us keep things separate and will ensure each topic gets the right attention. You can always link to this thread as a reference.

I apologise for this inconvenience.

Best,
Victor

[Victor]

Hi Florian!

Thanks for following up and letting us know about that.

For the moment, we have identified the source of the problem to the Google Maps API not being used when editing/saving venues and this is mostly affecting users that are using shared hosting.

Since the Google Map API is IP based when it’s not going through our key, it will exceed its limits systematically. In other words, not all the Google Maps API calls from our code are going through your Google Maps API key. This in turn prevents you from fixing geolocation on venues.

Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

Thanks for taking your time on this and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Luc!

Thanks for clearing that up! The manual check-in seems to be working correctly then.

We will reach back to you as soon as one of our devs go into this and figure out the next steps for this.

Please hang in there!

Best,
Victor

[Victor]

Hi Matt!

Thanks for coming back with the debug log. I just edited and placed it in a zip file so we don’t have to scroll the page so much 🙂

I can see there are many notices and warnings in the log file. But I can’t relate any of them to be the source of the error you are getting.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Sophie!

I did a few tests in my local installation by creating a new downloadable product and activating the extension and the emails seemed to generate correctly.

I’ve just checked your sys info and you seem to be using older versions of our plugins and also of WooCommerce. We always recommend you use the latest versions of our plugins. This will ensure you also get the latests bugfixes and compatibilities with other plugins like WooCommerce.

Before doing so, we always suggest to set up a test/staging site so you can test every plugin or theme update as well as any big changes to make sure they don’t break anything in the live site. We also suggest you make a full backup of your site both files and database just in case something goes wrong and you need to restore your site.

Let me know how that goes. 🙂

Best!
Victor

[Victor]

Hi Robert!

I’m sorry I was not clear enough.

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can. We also have a list of freelancers who we would happily recommend for this level of help.

I managed to come up with a code snippet that will show the date header when the day changes. You should add the following code to your theme’s functions.php file to make it work:

https://gist.github.com/vicskf/73fb04230fb4948f53369471787f52ea

Make sure you don’t add the ‘<?php’ opening tag twice in your file.

I hope that helps! 🙂

Cheers!
Victor

[Victor]

Hi Michael!

I’m truly sorry for your issue. Rest assured we are here to help you. But as we cannot reproduce the issue you are having, we really need you to test for conflicts so we can find the source of the problem.

Have you gone through the testing for conflicts guide? Did you happen to notice a difference when deactivating all other plugins (except our own and WooCommerce) or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

Your last screenshots are really helpful and tell us there might be something wrong in the checkout process. Could you please create a WooCommerce product and see if the error also happens when making a purchase of it?

Please let us know how that goes and if you have any questions.

Best,
Victor

 

[Victor]

Hi Matt!

Thanks for following up on this!

It seems the debug log did not attached somehow. Could you please place it into a zip file and then try attaching it?

Thanks,
Victor

[Victor]

Hi Florian!

Thanks for following up on this and letting us know about your findings.

I don’t have any updates about this issue, yet. All I can tell right now it’s in the devs hands, so rest assured it will be taken care of in a future release.

I will raise a flag here to see if I can get an update and will keep you posted.

This issue might be related to your site’s hosting as well. In the meantime, could you please let me know if you are on a shared or vps server?

Thanks,
Victor

[Victor]

Hi Corry!

I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Cheers! 🙂
Victor

[Victor]

Hi Art!

I’m really sorry you could not make your theme work out as you expected. 🙁 I know it can be frustrating trying to solve a theme compatibility issue.

Thanks for keeping me posted about your progress. I really hope you can make things work with your new theme.

I’ll go ahead and close this thread now, but feel free to open a new one if you have any questions and we’d be happy to help! 🙂

Best,
Victor

[Victor]

Hi Miro!

I’m glad the fix worked out for you. Thanks for letting me know. 🙂

Regarding the name ‘Croatia’ not showing in the dropdown, that seems strange. Were you able to change the View_Helpers.php file? Could you please double check this to see if the changes saved properly?

Let me know about it.

Thanks,
Victor

[Victor]

Buenos días Antonio!

Gracias por comunicarte con nosotros como siempre! 🙂

Creo que el proceso que describes para vender tickets en tu oficina, es una buena forma de hacerlo. Entiendo que resulte lento, porque son varios pasos que involucran varias pantallas.

Por el momento no hay muchas variaciones para lograr esto. Lo idea sería tener la posibilidad de vender los tickets con un sistema de punto de venta. Buscando, encontré este plugin que podría ser una opción > https://wordpress.org/plugins/woocommerce-pos/. Ten en cuenta que no lo hemos probado y para saber si es compatible deberías testearlo en una sitio de prueba.

Otra alternativa para agilizar el proceso, tal vez no aplicable para todos los casos, podría ser generar una cierta cantidad de tickets de antemano sin reducir la cantidad de stock disponible para el evento. De esta forma, podrías vender más rápidamente los tickets en tu oficina, pues ya están generados, y luego reducir manualmente el stock disponible para el evento.

Espero que esto sirva de alguna ayuda. Cualquier otra pregunta no dudes en hacerla.

Saludos!
Victor

[Victor]

Hi Jennifer! Hi David!

David, thanks for chiming in and sending us a copy of the plugin.

I’ve made a few tests with it and it seems to work by adding the deposit options directly in the products page, which is a template our plugins currently do not use. So, for the moment we do not have a built in way to make this plugin work with tickets right away.

There is a workaround to make it work by making a bit of a customization with how the tickets are showed in the event page. This approach is described in the following article > https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/

This way, you could redirect users to the tickets product page before adding the ticket to the cart, thus enabling the posibility to make a deposit for that ticket.

I hope that helps!

Cheers!
Victor

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