[Victor]

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[Victor]

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[Victor]

Hi Grégoire!

What do you exactly mean by ‘already installed’ ? Was it set to ‘true’ already? If so, you can change it to ‘false’.

The ‘WP_DEBUG_DISPLAY’ is just a constant in your WordPress installation that states wether you want or not to display the debug messages in the frontend of your site.

After you set the constant to
define( 'WP_DEBUG_DISPLAY', false );

you should not see the warning message anymore. Let me know how that goes. 🙂

Best,
Victor

[Victor]

Hi Luc!

Thanks for following up and letting me know that the new apps work for you.

I have made a report about this issue so the dev team will have a closer look at this. I will reach back to you as soon as I have an update.

In the meantime, could you please confirm to me that the manual check-in via the attendees list does also return the ‘0’ ID ? I’m sorry if you’ve already mentioned this, but just wanted to make sure of it.

Thanks,
Victor

[Victor]

Hi Jo!

Thanks for reaching out to us! Let me help you with that. 🙂

Regarding the message “You have 64 Tickets for this Event. View your Tickets
Tickets” This will only show when you are logged in and have already purchased tickets for that event. It may be showing 64 tickets because those are probably the number of tickets yourself as administrator have bought, it this right?

the download link for PDFs doesn’t seem to be working. My users say a blank page shows up or they get sent to homepage of my site.

Unfortunately, this is a known issue for this extension. For the moment, only logged in users can see PDF tickets.

I will change this thread status to “Pending fix” and link it to the bug report, so the team can let you know when the bugfix is released in a future version of the extension.

I see that this is connected with the shortcode [tribe-user-event-confirmations] – which does not work because I have logged in to RSVP/Buy tickets turned off

I’m not sure I follow what you mean by this. I’m not aware of any shortcode named [tribe-user-event-confirmations]. Are you using a third party plugin that makes use of that shortcode? Let me know about it, so I can help you with it.

Thanks,
Victor

[Victor]

Hi Matt!

I’m sorry you’re experiencing that. Let me help you with the troubleshooting.

First, could you please enable WP_DEBUG and WP_DEBUG_DISPLAY, then try to resend a ticket? This will enable debug mode and if any errors encountered, they will be saved in a debug.log file at /wp-content folder.

Thanks,
Victor

[Victor]

Hi Aein!

Thanks for reaching out!

The additional fields should be in the position you show in the screenshot by default. That seems to be something particular to your theme.

Try switching to a default theme like twenty seventeen and see if it changes. What theme are you using? Are you making any template customization? Let me know.

Could you provide me with a link to that event? I might be able to help if I can see the page and have a closer look.

Thanks,
Victor

[Victor]

Hi Guillermo!

Thanks for reaching out to us!

I’m sorry you are having this issue. Let me help you troubleshoot this.

I could not reproduce the issue you are having in my own local installation.

This could be related to a theme or plugin conflict, so to narrow the problem down, could you please follow the steps in the testing for conflicts guide and see if you find anything in the process?

Also, when coming back, please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Darrell!

Thanks for reaching out! 🙂 Let me help you with that.

The tribe_get_custom_fields() function returns an array of custom fields, so you can see its content by using var_dump, like this:

$custom_fields = tribe_get_custom_fields();
var_dump($custom_fields);

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Robert!

Thanks for reaching out to us! 🙂

Sure! That is posible by making a template customization. We have a great article on customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

Specifically, you should take a look at the ‘tribe_events_list_the_date_headers()’ funtion located at /wp-content/plugins/the-events-calendar/src/views/list/loop.php. This function outputs month and years separators in the list. If you make use of the ‘tribe_events_list_the_date_headers’ filter you can customize the output to also add day separators.

I hope that helps and let me know if you have other questions.

Best,
Victor

[Victor]

Hi Lanetta!

Thanks for reaching out to us! 🙂 Let me help you with that.

Do you want to regenerate the tickets you have already sold? If so, you can do that by going to the ticket order in woocommerce and then in the Actions metabox select “Resend Tickets” and hit the ‘>’ button. See here https://cloudup.com/cmSYluMXKWC  That will resend the tickets email to the customer.

I hope that helps! Let me know if any other questions.

Best,
Victor

 

[Victor]

Hi Cath!

Thanks for following up and clearing that out.

Unfortunately, there is no simple way to achieve that.

One approach to having such reports would be to create a custom page (admin page or only accesible to admin users) where you will fetch all the events for a specific submitter (organizer) and show the total sales for each of them and also the fees (and any information you might need). This might be posible using the tribe_get_events() helper function as a starting point.

We also have a list of freelancers who we would happily recommend for this level of help.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Jo!

Thanks for understanding! We really appreciate your message! 🙂

As for the columns, there is no built in way to add a column to the orders table. Perhaps there is a way to achieve that with some customization, but I think it would not be so easy.

What would be the use case for having those columns? If you think it could be something of a value to the rest of the users, then it could be a good idea to post it in our Uservoice here > https://tribe.uservoice.com/. If so, then I will ask you to open a new topic for this so we can keep things more organized. You can always link it to this one.

Let me know and I’d be happy to help you with that.

Best,
Victor.

[Victor]

Hi Yolanda!

Thanks for coming back with all the sys info.

I tried reproducing the issue myself in a local installation but failed to do so.

Somehow, there’s part of the sys info that I’m not finding, so could you please tell me the options you have selected for When should attendee records be generated? and for When should tickets be emailed to customers? You can find that by going to Events > Settings > Tickets tab. You can send me a screenshot of it.

Also, could you please go to edit the event and then scroll down to edit the ‘June Basics’ ticket you have and send me a screenshot of the tickets settings? Make sure it shows the tickets stock settings. You can send all of this in a private reply if you’d like.

Thanks,
Victor

[Victor]

This reply is private.

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