[Victor]

Hi Luc!

I’m really sorry this isn’t working for you. 🙁 I can only imagine how frustrating this might be. But rest assured we are here to help and we’ll do as much as we can to get to the bottom of it.

I’ve used QR Barcode Scanner and Barcode Keyboard and they seem to work pretty well. The second one probably deserves a chance because it creates a new keyboard with a scanner option in it, so you could input the ticket qr code directly in the browser.

Just to confirm, could you please try one of those barcode scanners and see if you can make it work?

If you are still getting the ID ‘0’ result, then we’ll need to make some deeper troubleshooting. Could you please see if you have any other messages now in the debug.log file and send those to us?

We currently don’t have a test site where you can test the qr scan. But this seems likely to be something particular with your site setup, so it would be best if we make all the tests there so we can spot where the problem is.

In the meantime, I will reach the team to have a second pair of eyes and figure out the next steps to make.

Thanks,
Victor

[Victor]

Hi Wim!

I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Have a good weekend!
Victor

[Victor]

Hi Miroslav!

Thank you for your patience here.

The only workaround for the moment is to change one line of code in the View_Helpers.php file located at /wp-content/plugins/the-events-calendar/common/src/Tribe/View_Helpers.php

Bear in mind, this is far from ideal because it involves changing a core file from the plugin. So, be aware that if you update the plugin, this file will be overwritten. That said, it will at least solve your particular issue.

You should change line 100 of the file, which looks like this:

'HR' => esc_html__( 'Croatia (Local Name: Hrvatska)', 'tribe-common' ),

to look like this:

'HR' => 'Croatia',

That will modify the option you can select as country when you create/edit a venue. For the venues you have already created, you have two options:

• Manually edit and re-assign the Country to ‘Croatia’ and save the changes. Or,
• Change the values in the database with the following SQL query:

UPDATE wp_postmeta
SET meta_value = 'Croatia'
WHERE meta_key = '_VenueCountry'
AND meta_value = 'Croatia (Local Name: Hrvatska)'

Also bear in mind, that this will only change the _VenueCountry metadata to be ‘Croatia’ instead of ‘Croatia (Local Name: Hrvatska)’. It won’t create the geolocation to display the map view, so you would still have to edit the venues and hit save. This will fetch the geolocation info and save it to the venue.

If you choose to modify the database, we highly encourage you to make a full backup of your site, both files and database, before running the SQL query. This will ensure you can restore your site if anything goes wrong in the process.

I hope that works you, let me know if you have any questions in the meantime.

Best,
Victor

 

[Victor]

Hi Aein!

I’m glad to be of help here! Thanks for following up to let us know that worked for you.

I’ll go ahead and close this, but feel free to open a new topic if any other question comes up and we’d be happy to help. 🙂

Cheers!
Victor

[Victor]

This reply is private.

[Victor]

Hi Madeline!

Thanks for reaching out to us! 🙂

I’m sorry for the delay here. We usually try to respond back within 24-48, but we’ve been having a higher demand in our forums which caused us some delays.

Let me help you troubleshoot that issue.

Your issue seems to be different than the one Nico answered. Could you please let me know which shortcode you are using? I’m not really familiar with Elementor, so could you please send us a screenshot of where you are placing the shortcode with Elementor?

What do you mean when you says it’s not showing up? Is it showing the shortcode text? Could provide us with a link to the page where it’s not showing up?

Thanks,
Victor

[Victor]

Hi there!

Thanks for reaching out to us!

I’m sorry for the delay here. We usually try to respond within 24-48 hours, like we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/, but we’ve been having a higher demand in our forums lately.

Let me help you troubleshoot your issue.

Could you please provide us with the link you are having problems with?

Also, when coming back, please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Brandy!

Thanks for reaching out to us! 🙂 Let me help you with that.

To make sure the shortcode works you should only use “straight quotes” and not “curly quotes.”

I can see you are using the shortcode like this:

[tribe_events view=”list” category=”activities”]

Try using the following and see if it works:

[tribe_events view="list" category="activities"]

Let me know about it.

Best,
Victor

[Victor]

Hi Johanne! Hi Dirk!

Thanks for taking your time and reporting this.

Like Dirk said here, this is an issue we are already aware of. Unfortunately, we haven’t been able to address yet.

I will change the status of this thread to “Pending fix” and link it to the bug report. This way we can let you know when we the bugfix is realeased in one of our future maintenance releases.

Regarding the columns to split, I’m not sure which columns you are referring to. So, could you please give us more detail about what you want to accomplish?

I’m sorry for the inconvenience and we’d appreciate your patience.

Thanks Dirk for chiming in.

Best,
Victor

[Victor]

Hi Bertel!

Thanks for reaching out to us! 🙂 Let me help you troubleshoot this.

There seems to be some conflicts with your theme styles that are mixing with our plugins styles.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Thanks,
Victor

[Victor]

Hi Ines!

I’m sorry you are experiencing this issue. Let me help you troubleshoot this.

First, could you please send us a screenshot from the edit event page that shows the recurring event options for the event you are having problems with? This way we can try to reproduce the issue on our end.

When you say that you get weird bugs, what exactly isn’t working? What steps did you make that resulted in the issue? Let us know about this.

Also, when coming back, please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Thanks,
Victor

[Victor]

Hola Antonio,

Muchas gracias por el mensaje y por tu amabilidad! 🙂

También gracias a ti por probar y avisarnos que funciona.

Saludos!
Victor

[Victor]

Hi Yolanda!

Thanks for reaching out to us!

I’m sorry you are experiencing that issue 🙁 Let me help you troubleshoot that.

First, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

This will provide us with more information so we can try to reproduce it on our end.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi David!

Thanks for reaching out to us! I’m happy to help with this 🙂

I made a few tests on my own and it looks like you are having some performance issues.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope that helps! Let me know if you have other questions.

Best,
Victor

 

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