Tickets not sending out

[mattboggs]

Like the title says….Also, when going to actions to resend ticket I get an error (screen capture attached). WooCom is updated to latest as is WordPress.

[Victor]

Hi Matt!

I’m sorry you’re experiencing that. Let me help you with the troubleshooting.

First, could you please enable WP_DEBUG and WP_DEBUG_DISPLAY, then try to resend a ticket? This will enable debug mode and if any errors encountered, they will be saved in a debug.log file at /wp-content folder.

Thanks,
Victor

[mattboggs]

attached is the debug log. I contacted the host (godaddy) and they do do not see anything on their end blocking emails going out.

Cheers,

Matt

[Victor]

Hi Matt!

Thanks for following up on this!

It seems the debug log did not attached somehow. Could you please place it into a zip file and then try attaching it?

Thanks,
Victor

[mattboggs]

— Edited by administrator —

debug.log

[mattboggs]

Weird, won’t let me upload either now. Hope the copy pasta text of the log is acceptable.

[Victor]

Hi Matt!

Thanks for coming back with the debug log. I just edited and placed it in a zip file so we don’t have to scroll the page so much 🙂

I can see there are many notices and warnings in the log file. But I can’t relate any of them to be the source of the error you are getting.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[mattboggs]

HOME URL
https://discoverdavinci.com
SITE URL
https://discoverdavinci.com
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
Matt
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 95c5################################06a1
events-calendar-pro = 53e4################################ea07
WORDPRESS VERSION
4.8
PHP VERSION
5.6.30
PHP
max_execution_time = 30
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 65M
display_errors = 1
log_errors = 1
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
Aspexi Facebook Like Box Slider HD version 2.1.2 by Aspexi(http://aspexi.com/)
Charitable – Authorize.Net version 1.1.3 by WP Charitable(https://www.wpcharitable.com)
Charitable version 1.4.16 by WP Charitable(https://wpcharitable.com)
Comprehensive Google Map Plugin version 9.1.2 by Alex Zagniotov(http://wordpress.org/support/plugin/comprehensive-google-map-plugin)
Event Tickets Plus version 4.4.9 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.4.9 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.3 by Modern Tribe, Inc.(http://m.tri.be/20)
WPBakery Visual Composer version 4.12 by Michael M – WPBakery.com(http://wpbakery.com)
Media Grid version 4.3 by Luca Montanari(http://codecanyon.net/user/LCweb?ref=LCweb)
Slider Revolution version 5.2.6 by ThemePunch(http://themepunch.com)
Search Engine Visibility version 0.5 by GoDaddy(http://godaddy.com/)
The Events Calendar User CSS version 1.4.2 by Andy Fragen(http://thefragens.com/)
The Events Calendar version 4.5.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Extended Coupon Features version 2.5.1 by Soft79
WooCommerce Authorize.Net CIM Gateway version 2.6.3 by SkyVerge(http://www.woocommerce.com/)
WooCommerce Simply Order Export version 2.1.7 by Ankit Gade(http://sharethingz.com)
WooCommerce version 3.0.8 by Automattic(https://woocommerce.com)
WooCommerce Helper version 1.7.2 by WooCommerce(https://woocommerce.com/)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin version 3.7.1
THEME
Samsara
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
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[18] => 4.2.1
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[26] => 4.3.0.1
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latest_ecp_version = 4.5.4
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments = 1
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ticket-enabled-post-types =
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)
latest_event_tickets_version = 4.4.9
WP TIMEZONE
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WP GMT OFFSET
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SERVER TIMEZONE
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1
COMMON LIBRARY DIR
/home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION

[Victor]

Hi Matt!

Thanks for coming back with all the sys info.

I could not find anything that indicates something is wrong, but I did notice you are using older versions of our plugins. We always recommend you use the latest versions of our plugins, since they might have bugfixes and will ensure they are more compatible with latest versions of other plugins like WooCommerce.

For the moment you can turn the WP_DEBUG_DISPLAY to false, so you won’t get the php messages in the frontend. It should look like this:

define( 'WP_DEBUG_DISPLAY', false );

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

Let me know about it and if you have other questions.

Thanks,
Victor

[mattboggs]

So, I’m looking at the last time I needed support and the problem was the QR codes not printing out (image was being deleted after generation on system). The solution was cleaning out some php. Possible ? I am going to try ticketing with default theme later today, but, I’m thinking php atm…..

[mattboggs]

I went to default theme, no ticket.
I uninstalled deactivated plugins, no ticket.
I am reuploading the log….

[Victor]

Hi Matt!

Thanks for your cooperation so far!

I see there is PHP notice that might relate to this and I could reproduce that. But in my own installation I’m still able to send the ticket email.

 

Somehow I’m not able to see some of your system settings, so could you please go to Events > Settings > Tickets and let me know the options you have selected for When should attendee records be generated? and When should tickets be emailed to customers? You can send me a screenshot of it, if you’d like.

Thanks,
Victor

 

[mattboggs]

Here are the screenshots requested. I have never set them from default.

[Victor]

Hi Matt!

It seems the screenshots did not attach somehow, but as you said you never changed them from default I then tested with default settings.

Unfortunately I’m still unable to reproduce the exact same issue.

Just to confirm about your tests before, did you try resending the tickets via order panel? did you get the same result placing a new order?

If so, could you please create a fresh test site? this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar, Events Tickets, Event Tickets Plus and Woocommerce
• Enable WP_DEBUG and WP_DEBUG_LOG
• Please also stick to a default theme (no need to install anything else just yet)
• Create a new event so we have with a ticket in it and place an order for it.
• Can you replicate the same problem? Did anything change?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions, and also share with us the debug.log file

Thanks for your help while we work on this together!

Best,
Victor

[mattboggs]

Any update on the issue ?

[Author]

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