Tickets not sending out

[Victor]

Hello Matt!

Thanks for following up with this.

I didn’t get a reply before, perhaps you tried posting something but didn’t go through. Where you able to create a fresh test site like I indicated in my last reply?

Do you have any other questions? Let us know about it.

Thanks,
Victor

[mattboggs]

Well, tickets, calendar, and WooCom. were updated today and we tried selling a ticket. Once again, everything worked except the ticket being emailed …again. Tried resending a ticket. All notifications working, just no email received by ticket purchaser. We have not added anything to this site since it last worked in May I believe.

[Victor]

Hi Matt!

Thanks for following up on this.

I’m really sorry you are still experiencing that.

Just to confirm, are you making any customization to the ticket email template? If so, please try testing it without applying that customization and see if it changes anything.

If that is not the case, then the next step would be to create a fresh test site. As I said before, this will ensure that we’ve effectively got a “clean canvas” to work with. Then you should follow the steps I provided in my past reply here > https://theeventscalendar.com/support/forums/topic/tickets-not-sending-out/#post-1298917

Let me know how that goes.

Thanks,
Victor

[mattboggs]

Victor wrote:

Hi Matt!

Thanks for following up on this.

I’m really sorry you are still experiencing that.

Just to confirm, are you making any customization to the ticket email template? If so, please try testing it without applying that customization and see if it changes anything.

I don’t even know where that is, much less edit it….
My ‘pro’ calendar plugin is not up to date because lic. Has not been renewed. Should I default to free version ?

If that is not the case, then the next step would be to create a fresh test site. As I said before, this will ensure that we’ve effectively got a “clean canvas” to work with. Then you should follow the steps I provided in my past reply here > https://theeventscalendar.com/support/forums/topic/tickets-not-sending-out/#post-1298917

I’m on GoDaddy wordpress hosting, so no cPanel.

Let me know how that goes.

Thanks,
Victor

Post Link: https://theeventscalendar.com/support/forums/topic/tickets-not-sending-out/#post-1314540

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[Victor]

Hello Matt!

While I doubt it could be related, it might be worth trying to deactivate Events Calendar Pro and see if any difference. Please try that while having the latest version of The Events Calendar, Event Tickets and Event Tickets Plus.

Regarding the staging site, you can ask GoDaddy if they provide a staging site for the plan you are currently on. I know they provide a one-click staging site in some hosting plans they offer.

If that’s not an option, you can always make a local installation of your site. You will need to set up a local server. There are simple tools to do just that. I’d recommend Local by Flywheel which will let you create a WordPress installation following a few simple steps. You can also use WAMP if you are on Windows or MAMP if you are on MacOS.

Let me know how that goes and if you have other questions.

Best!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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