[Victor]

Hi Joseph!

Thanks for reaching out to us and for keeping us posted about your findings. 🙂

Let me help you with this issue.

First, regarding your first issue, you shouldn’t see an image upload button in the form. You should only see the “Choose File” button to select the image you want to upload, and then it will be uploaded only when you submit the event.

Regarding your last issue, If you are not able to upload any images/files via the Media Uploader, then I’m mostly sure that is an issue coming from your server.

Just to discard there are no conflicts with the theme or plugins you should first switch to a default theme like Twenty Seventeen and deactivate all plugins. If you are still unable to upload via the media uploader, then you should get in touch with your hosting provider and explain them the issue you are having.

Let me know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hi Richard!

Thanks for reaching out to us! 🙂

Resending of tickets is only possible for paid tickets by going to the ticket order and selecting resend tickets action.

I don’t think there is a plan to build such functionality in the future, but it could be a good idea to post in our User Voice.

Perhaps you could tell me a bit more about this idea and how you think it might be useful for certain cases, and I’d be happy to help you elaborate this feature idea so you can post it there.

Let me know about it!

Best,
Victor

[Victor]

Hi pepe!

I’m sorry you’re having this issue. Let me help you troubleshoot it.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the payment gateway failure a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Michelle!

I’m glad it worked out for you! Thanks for coming back and letting us know.

I’ll close this now, but feel free to open a new one if any other questions come up. 🙂

Cheers!
Victor

[Victor]

Hi Karoliina!

Sure, take your time and let us know when you’re ready. We are always here to help 🙂

Best,
Victor

[Victor]

Hi Karoliina!

Thanks for reaching out to us! 🙂

We are not aware of a bug like that. And I’ve just tried in my local installation and the additional ticket fields seem to be working.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Perhaps, you could also share a link to the event you are having the issue with so we can take a look and see if we can spot the problem.

Thanks,
Victor

[Victor]

Hi Michelle! 🙂

Sure! You should add the following snippet of code to your theme’s functions.php file:

add_filter( 'tribe_get_distance_with_unit','display_units' ,10, 3 );
function display_units ($distance, $distance_in_kms, $unit) {
$distance = $distance . ' ' . $unit;
return $distance;
}

Does it work for you? Let me know about it.

Best,
Victor

[Victor]

Hi Paula!

Thanks for getting in touch with us! 🙂

Let me help you with that.

I created a copy of email.php and I’ll be placing it on theme-name/tickets/email.php. Is it okay to remove this line instead

You can remove that line of code, but bear in mind this is an action hook, which is not only used to output the QR code but might also be used to perform other actions. So I don’t really recommend removing that line.

Also, be aware of the root you are placing the template in. It should be [your-theme]/tribe-events/tickets/email.php. As a reference, you should take a look at our themer’s guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have other questions and I’d be happy to help 🙂

Cheers!
Victor

[Victor]

Hi Adam!

I’m sorry for the delay here. We’ve been having a higher demand in the forums lately. That with some unexpected changes in our team has lead to some delays.

Unfortunately, this is a bug we are already aware of. I will change this thread status to “Pending fix” and link it to the bug report. So we will let you know as soon as a bugfix is released in one of our future maintenance releases.

I apologise for the inconvenience and we’d appreciate your patience.

Let us know if you have any other questions in the meantime and we’d be happy to help.

Best,
Victor

[Victor]

I’m glad to help here Luc! 🙂

I’ll keep you posted as soon as I have updates about this issue.

Cheers!
Victor

[Victor]

Hi Hylke!

Thanks for reaching out to us!

First, I want to apologise for the delay in our response. We’ve been having a higher demand than usual in our forums for the last week. That with some unexpected changes in our team has lead to some delay.

Let me help you with that.

To accomplish that, you would have to make a customization to the single-event.php template file located at /wp-content/plugins/events-calendar-pro/src/views/pro/photo/. We have a great article that will get you started on customizing our templates here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have any other questions and I’d be happy to help 🙂

Best,
Victor

[Victor]

Hi Luc!

Let me help you with that.

1. That is a default WordPress admin error message. You can style it by using the ‘.notice, div.error, div.updated’ selector.
2. For this, you will need to customize the tickets.php template file located at wp-content/event-tickets-plus/src/views/wootickets/. You can either make a template override or use one of the available filters or action hooks by following this guide > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! If you have other questions, I will kindly ask you to open a new separate thread so we can keep things more organized. You can link it to this thread as reference.

Best,
Victor

[Victor]

Hi Miro!

Thanks for checking that.

This seems strange to me. Could you please try the following and see if it changes anything?

• Change the WordPress language to other than your current and then change it back to your language.
• Try deactivating and activating The Events Calendar plugin.

Let me know if this changes anything.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Matt!

Thanks for coming back with all the sys info.

I could not find anything that indicates something is wrong, but I did notice you are using older versions of our plugins. We always recommend you use the latest versions of our plugins, since they might have bugfixes and will ensure they are more compatible with latest versions of other plugins like WooCommerce.

For the moment you can turn the WP_DEBUG_DISPLAY to false, so you won’t get the php messages in the frontend. It should look like this:

define( 'WP_DEBUG_DISPLAY', false );

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

Let me know about it and if you have other questions.

Thanks,
Victor

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