Bug with additional fields on mobile devices

[Karoliina Valontaival]

Hi,

I’ve got some additional fields that I’ve set up to be required when a customer adds a ticket to their cart for checkout. These show up fine on my laptop, but with my phone it didnt. So it seems this feature does not work with mobile devices.

[Victor]

Hi Karoliina!

Thanks for reaching out to us! 🙂

We are not aware of a bug like that. And I’ve just tried in my local installation and the additional ticket fields seem to be working.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Perhaps, you could also share a link to the event you are having the issue with so we can take a look and see if we can spot the problem.

Thanks,
Victor

[Karoliina Valontaival]

Thanks, I will do this when I have the chance. Might Be next week.

[Victor]

Hi Karoliina!

Sure, take your time and let us know when you’re ready. We are always here to help 🙂

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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