[Victor]

Hi Adam!

Thanks for following up with this and giving us the details about it.

I just wanted to let you know that I will reach out to the team to have a second opinion about this. we will make some tests on our own for this custom directory configuration to see if we can reproduce the issues and I will get back to you right after that.

I’d appreciate your patience with this.

Thanks,
Victor

[Victor]

Hello Dave!

Thanks for following up with this and for testing that out.

I could reproduce the issue you are having. It seems to be happening with the tribe_events shortcode in month view only.

I have created a bug report for this so it will be addressed in one of our future maintenance releases. I will change this threads status to “Pending fix” and link it to the report, so we’ll let you know as soon as a bugfix is released.

I apologise for the inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hello Matt!

While I could not reproduce the same error you’re having, I did noticed some discrepancies in the database, which tells me that it got corrupted somehow.

Take the “Yoga at the Green Barn” recurring event, for example. It seems that the parent event, which is on May 23 is unlinked from the child events for July 2 and July 9. If you go to edit the event then the recurring settings don’t load for it, just like you can see in the screenshots you sent.

We’ve already had other users reporting similar issues with the Piklist plugin. I’m not really familiar with this plugin, but I think you can link posts with it and somehow it could be breaking how recurring events are linked together.

Were you using the Piklist plugin to link events somehow? Could you please try creating a recurring event and then use this plugin to link to another and see if it breaks the recurring settings?

Let us know about it.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Michael!

Glad to know everything is working fine now. I appreciate you following up to let us know about it.

I’ll close this now, but don’t hesitate to open a new thread if anything comes up.

Cheers! 🙂
Victor

[Victor]

No worries Matt! Thanks for sending out the screenshots too!

We’ll try to make some tests on our end and will get back to you with the findings.

Please hang in there.

Thanks,
Victor

[Victor]

Hello Mark!

Thanks for coming back with the system information.

I got confused before about the site URL. The tag archives URLs are correctly formed. For example, this one http://minesdevdev2.wpengine.com/calendar/tag/chemistry/ is the right URL to fetch the archive for chemistry tag.

The strange thing happening is that I can see the tag apparently being attached to the event, but in the tag archive it does not show any results.

In your first post you mentioned this: “I was able to find some code that I added to our theme’s functions.php file that includes custom post types in tag queries.” Could you please share that code with us?

Also, if you go to Events > Tags, do you see the chemistry tag showing in that list? Could you please share the URL for the tags admin panel?

Thanks,
Victor

[Victor]

Hello Jeff!

Thanks for following up with this.

I’ve just checked the report for this issue and it seems to have already been reviewed by one of our developers.

I can’t commit to a date yet due to other issues having a higher priority at the moment, but rest assured it will be addressed as we take all our issues seriously.

I will make sure to let you know as soon as we have an update about it.

Thank you for your patience!

Best,
Victor

[Victor]

Hello Yuval!

Thanks for clearing that out!

The message “There are no upcoming events at this time.” is something you can customize (or even remove if you’d like) by doing a template override for the list-widget.php template file located at /wp-content/plugins/the-events-calendar/src/views/widgets/.

We have a great article that explains how to make a template override here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Miffi!

I’m super glad it worked out for you! Thanks for following up to let us know about it! 🙂

I’ll close this now, but feel free to open a new thread if anything comes up.

Cheers!
Victor

[Victor]

Hello Steven!

Thanks again for your continued cooperation so far.

We are reviewing your connection with the Event Aggregator server and the failed imports you’ve had so far. And we are working towards finding more information about those failed imports.

In the meantime, could you please let us know more about the white screen you are getting when trying the import? Are you getting the white screen right after you click the Import button? or is it after you get a response for that request? It would be great if you could send us a screenshot of this so we can know when it’s happening?

Thanks,
Victor

[Victor]

Hello Michael!

I’m really sorry you are experiencing that issue. Let me help you with that.

I can’t reproduce the issue in my own local installation. Are you having this issue with all events or just recurring events?

Could you please share a link to one of the events you are having the issue with? Also, it would be great if you could send us a screenshot of the edit event screen for that event.

Thanks,
Victor

[Victor]

Hello Ingrid!

Thanks for reaching out to us!

That seems a strange issue. I’m not really sure why it could be happening but it could be a plugin or theme conflict. So as a first step could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see if any difference?

Just to confirm, are you able to see and edit that 4th ticket through the edit event page?

Let me know how that goes.

Thanks,
Victor

[Victor]

Hello James!

Thanks for getting in touch with us! Let me help you with that.

Try placing the following code snippet into your theme’s functions.php file:

function exclude_from_search($query) {
if ($query->is_search) {
$query->set('post_type', 'post');
}
return $query;
}
add_filter('pre_get_posts','exclude_from_search');

Let me know if that works for you! 🙂

Best,
Victor

[Victor]

Hello Irina!

Thanks for getting in touch with us!

I’m really sorry you are experiencing this issue. I know for myself that peformance issues are very hard to tackle, so let me try to help you with that.

You mentioned that the slow down in performance started 3 weeks ago, did it started all of a sudden? Do you remember any changes made in your site at that time? Any plugin, theme, or WP core updates, or even customization?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the pages where you are having the php notices and warnings, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if they are related to this.

Also, how many events/posts are there in your site?

I know you’ve already gone through our Performance Considerations article, which is a great place to start. If you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope that helps. Let me know how that goes and if you have any questions.

Best,
Victor

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