[Victor]

Hi Richard!

Thanks for your interest in our plugins!

When using Event Aggregator to import events from MeetUp, you will only need to setup one API on your site.

QUESTION: I do not see where I can download and install a trial to see how the API or the ics importer works.
I see where the subscription to your service, gives me 100 imports per day.

We do not provide trial versions for our plugins. Depending on the Event Aggregator license you have, the import limit varies. You can learn more about how this limit works in the following article > https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

Will I be able to set up a “system” of imports that populates the calendar, and use the included filter, to separate all 18 districts? Will there be 18 different APIs, or streams of info created for export?

You can create one-time or scheduled imports to run at a specified interval from a specific MeetUp URL. Each import can be assigned to a specific Events Category. To give you an idea of how the imports work, you can have a look at this article > https://theeventscalendar.com/knowledgebase/import-from-feed-or-url/

Is there a return policy in effect for configurations that do not work?

Yes, we have a pretty good refund policy, so you can ask for a full refund within 30-days of purchase > https://theeventscalendar.com/knowledgebase/refund-policy/

I hope that helps! Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Mike!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’m sorry to hear you are having performance issues. Let me try to help you with that.

We are getting slammed with a large number of slow queries.

Could you please provide more information about these slow queries you are getting? Are they happening on a specific page view of your site?

How many events, venues and organizers do you currently have? Can you also specify how many recurring events you have?

It seems your system information did not go through correctly, could you please copy and paste your latest system information in a private reply? We’ll see if there is anything strange that would indicate an error from there.

As a reference, we have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

There is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Lucy!

Thanks for getting in touch with us!

We apologize for the delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’m not sure I understand exactly the issue you are having. I can navigate to the links you shared, but I don’t see the “all events” button you mention. Could you please explain the issue further? You can share screenshots as reference.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Also, there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Paul!

Thanks for your interest in our plugins. Let me help you with each of your points.

1. allow us to keep the woocomerce structure by using product pages to start the sales/booking process

Our Event Tickets Plus plugin allows the creation of tickets for your events so you can sell them using WooCommerce. Each ticket you create will actually create a WooCommerce product that gets linked to the ticket. By default, these ticket products created will have a “Catalog visibility” of hidden, but you can change this so that the tickets will show up in your shop and catalog lists.

2. allow for multiple bookings (several persons, across several dates in the same booking)

A user can purchase several tickets at the same time for different persons. However, when creating tickets for your events, each ticket will be linked to one event only.

3. allow us to capture specific information while booking of ALL individuals booking onto the training

With Event Tickets Plus, you can collect attendee information. You can learn more about this functionality in the following article > https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

I hope that helps. Let me know if any follow up questions. 🙂

Best,
Victor

[Victor]

Hi Raymond!

I’m not sure why that could be happening.

Could you please share the code and feed URL you are using for your events so I can have a look? Perhaps I or any of the team members can find what could be wrong about it.

Best,
Victor

[Victor]

Hi Jack!

Thanks for your interest in our plugins.

First, our apologies for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly catching up.

Let me answer each of your questions:

1. For ticketing, can the user posting the event chose who pays the ticket fee? (customer, the user posting the ticket offer, someone else)

I assume you are asking about our Community Tickets plugin. Ticket fees are only a built-in functionality of Community Tickets, but fees are a site wide setting and not on a per event basis. You can learn more about collecting fees in the following article > https://theeventscalendar.com/knowledgebase/tracking-sales-getting-paid/

2. How many different additional fields can be added? is there a limit? And would those newly added custom fields be able to be searched from the search bar?

There is no limit into how many additional fields you can create using Events Calendar PRO. By default, these additional fields are not searchable via the search bar, however, if you install Filter Bar you can create additional fields as new filters.

I hope that helps 🙂 Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Joe!

Thanks for getting in touch with us!

As you may already know, we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

Just like you say, the tribe_events_count_available_tickets() function does not take into account tickets added to the cart.

I’m not sure exactly what you are trying to accomplish, but I don’t see anything strange in the code you shared.

In addition, you may want to have a look at the validate_tickets() function located at /plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php which is used to check if the tickets added to the cart are still available for sale.

Hope that helps. Is there anything else I can help you with?

Best,
Victor

[Victor]

Hi Neil,

I’m sorry to hear you are still having issues with Eventbrite Tickets.

Let me help you troubleshoot the issue so we can find the source of the problem.

1. Updated our website and your plugins last week and a week later we still have this message:
“Currently migrating Eventbrite events to ensure proper data is displayed when editing.”

First, could you please try deleting your site’s transients and see if the message still shows up? You can use the Transients Manager plugin to do this.

2. Importing events from Eventbrite still doesn’t work, they just say pending or timeout – see attachment

Just to confirm, are you getting that same error for all your import records in the History? Are you not able to import any Eventbrite event or just some? Please share with us a screenshot of the Imports history page so we can see all your last import records.

Also, please share with us, in a private reply if you’d like, the URL from where you are trying to import events from. If is is an event from your account, please share the URL for at least one of them.

I’d recommend you roll back to Eventbrite Tickets 4.4.9 if that is what you were last using and worked for you, and then setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let us know how it goes.

Thanks,
Victor

[Victor]

Great catch! Glad to know you could find that out and thanks for following up to let us know about it 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Chris!

Thanks for your patience with this.

After some tests, I was not able to reproduce the same issue as you experience.

Could you please share with us a screenshot of the “Tickets” metabox, while editing the event so we can see the summary of both tickets?

I noticed you deleted all the attendees for the event. Did you experience the problem after doing this or do you know after which specific action you started seeing the stock issue?

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Chris!

Thanks for taking the time to report this and for all the detailed information and screenshots.

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I will need to run some tests on my end and see if I can reproduce the same behavior. I will get back to you today, just as soon as I have my findings.

Please hang in there.

Thanks,
Victor

[Victor]

You are welcome Jamie. Please keep us posted about how things work on your end and don’t hesitate to ask any follow up questions.

Thanks,
Victor

[Victor]

Hi Barbara,

Thanks for following up with this.

To enable WP_DEBUG on your site, you need to edit the wp-config.php file, located at the root directory of your site, and add the following lines of code:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

they should be placed right before the following line:

/* That's all, stop editing! Happy blogging. */

That said, I’d suggest you first go through the testing for conflicts guide to see if we can narrow the problem down to your theme or a specific plugin.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. If that is not possible, you can use the Health Check plugin that will allow you to test for conflicts without affecting the way your site’s visitors view your site.

Let me know how it goes.

Best,
Victor

[Victor]

Hi,

Thanks for trying that out.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Could you please also share with us a link to the page where the shortcode is not working? We’d like to have a closer inspection and see if we find anything strange.

Thanks,
Victor

[Victor]

Hi Kathleen,

Thanks for following up with this.

I am not sure where you are getting the https://www.westmountcharter.com/index.php/events-calendar/ link from your site. I’ve just navigated your homepage links and the main events URL seems to be like https://www.westmountcharter.com/events-calendar/

Could you please let me know where you are getting the index.php link from? Have you tried refreshing your permalinks and see if any difference?

Generally, the index.php being added to your site’s URL is because of some rules missing from your .htaccess file, which should be automatically added once you refresh your permalinks. As a reference, let me share the following article about Permalinks Best Practices > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

The feed was still accessible though…??

Yes, I am able to see the events feed from https://www.westmountcharter.com/events-calendar/feed/

Feeds by category can be accessed by using a URL like https://www.westmountcharter.com/events-calendar/category/k-12/feed. I’ve just tested and it works good on my end.

If you are having trouble accessing those URLs on your end, try using an incognito window or even another device to see if any difference.

Hope that helps. Let me know how it goes.

Best,
Victor

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