[Victor]

Hi Bruno,

Thanks for clarifying that.

I’ve had a closer inspection and I was able to see the white margins being a bit wider than expected. I believe that is coming from your theme styles. Did you happen to notice a difference when switching to a default WordPress theme, like Twenty Seventeen?

Another thing you could try is choosing a different Events Template from your WP Admin > Events > Settings > Display tab. Try using Default Events Template and see if any difference.

Let me know how it goes.

Best,
Victor

[Victor]

Hi John!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

We have an export events functionality you can learn more about in the following article > https://theeventscalendar.com/knowledgebase/exporting-events/. However, there is no built-in functionality to migrate events from one site to another.

There are various ways you can achieve that. You can use the WordPress built-in export-import tools by navigating to your WP Admin > Tools > Export/Import.

Another way is to export your events using a third party plugin like WP All Export, which will let you export your events (and other post types as well) to a CSV. It also lets you choose which fields you would like to include in the export. Then you can use our Event Aggregator tool to import the events, venues and organizers from the CSV file.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi John!

Thanks for your interest in our plugins!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Our Event Tickets and Event Tickets Plus plugins send a ticket email to the user once they purchase a ticket or RSVP for an event.

However, there is no built-in functionality to do email follow ups nor we directly integrate with Mailchimp. I know some users make use of third party plugins to achieve this sort of functionality.

Let me share the following article that gives a good overview of how to get started with Event Tickets and Event Tickets Plus > https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Samuel!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

The Week Starts On setting can be found in the WordPress settings by navigating to your WP Admin > Settings > General

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi William!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

It’s strange you are getting different results in different browsers. Let me help you with the troubleshooting so we can hopefully find the source of the problem.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Additionally, to make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

I have also, searched through the other discussions on here, however, you guys are never actually posting publicly how to fix this and the discussion is closed after some time.

Sometimes users choose to post private replies or even mark their whole threads as private. Topics that do not have any activity for more than 3 weeks are automatically closed. However, you can always create a new topic referencing another one and we’d be happy to assist.

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Barbara!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’m sorry to hear you are having that issue. Let me help you with the troubleshooting so we can find the source of the problem.

As a first step, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and if needed you can perform a manual update.

I can see some console errors while navigating your site and trying to search for an event, so there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Also, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Ezekial!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’m sorry to hear you are having that issue. Let me help you with the troubleshooting so we can find the source of the problem.

From you system information, I can see you are on older versions of our plugins, so as a first step, please update to the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and perform a manual update if needed.

Does it work after that? Please let me know about it.

Thanks,
Victor

[Victor]

Hi Kat!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I have just tried and I am able to get the events feed from the following URL > https://www.westmountcharter.com/events-calendar/feed/

Did you manage to solve the issue? Please let me know.

As a reference, you can learn more about the events feeds in https://theeventscalendar.com/knowledgebase/events-rss-feed/

Best,
Victor

[Victor]

Hi George!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I believe that is a conflict with your theme’s header. As you can see, the datepicker gets hidden underneath. You can confirm it’s a theme issue by switching to a default theme (like twenty seventeen) and see if it works correctly.

As a workaround, I’ve been able to prevent the issue in your site with a custom CSS snippet. Try pasting the following CSS code into your theme’s styles.css file or using the WordPress Customizer (WP Admin > Appearance > Customize > Additional CSS):

.datepicker-dropdown {
z-index: 1000 !important;
}

I hope that helps. 🙂

Best,
Victor

[Victor]

Hi Bruno!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’d be happy to help you out here, however I’m not sure I understand the issue you are having. I’ve just navigated the event in the URL you shared and I am able to see all event information in mobile.

Could you please explain further the issue you are seeing?

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi There!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Unfortunately, the [tribe_events] shortcode does not allow multiple categories for the “category” attribute. This is the same for the [tribe_events_list] shortcode.

I know some users accomplish what you are looking for by creating a parent Event Category for multiple subcategories and then use it in the shortcode.

I hope that helps. Let me know if any follow up questions. 🙂

Best,
Victor

[Victor]

Hi Jonathan!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

From your system information I can see you are using an older version of the Eventbrite Tickets plugin. As a first step, please make sure to update to the latest versions of our plugins.

Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and even perform a manual update.

Let me know if the update works for you.

Best,
Victor

[Victor]

You are welcome Christa! 🙂

I’ll go ahead and close this thread, but feel free to open a new topic if anything comes up.

Good luck!
Victor

[Victor]

Hola Antonio!

Solo quería compartir que acabamos de lanzar una nueva versión de nuestros plugins, en donde creemos que este problema ya no esta más presente.

Esto significa que puede haber sido resuelto en alguna versión anterior mientras se trabajó en otros problemas similares.

<span style=”font-size: 0.875rem;”>Para saber más sobre este lanzamiento → </span><u>https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/</u&gt;

Por favor actualiza los plugins y no dudes en avisarnos si tienes algún problema

Gracias y saludos!
Victor

[Author]

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