[Victor]

Hi Kat!

I’m sorry to hear you’ve been impacted by this issue. I can confirm it is indeed a bug on our end.

The good news is we have already shipped a new release of The Events Calendar to fix it.

Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-22-1-and-community-events-4-5-13-1/

Please update your plugins and let us know if the fix works for your site.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Best,
Victor

[Victor]

Hi Boris!

Just wanted to share with you that we were able to identify the issue you describe as a bug and we have shipped a new release of The Events Calendar to fix it.

Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-22-1-and-community-events-4-5-13-1/

We appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update your plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Brittany!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Let me help you find the source of that problem.

First, if the issue started happening after a recent update, you can try to downgrade to a previous version where the issue was not present. You can learn how to do this in the following article > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

The images in the month view are not something our plugins show by default, so this could either be a modification made by your theme or a template customization on your site.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Jen!

Thanks for your interest in our plugins! 🙂

Let me try to answer each of your questions.

1. If I use Ontraport, does that mean I don’t need event tickets plus, as I would create the event as a product in Ontraport? Is there anything else I would need events tickets plus for?
2. Does TEC integrate with Ontraport?

I’m not really familiar with Ontraport, but we don’t provide any integration with their system. Event Tickets Plus allows you to create and sell tickets to your events using any of the e-commerce solutions we integrate with (WooCommerce and Easy Digital Download). It will also allow you to collect additional information from your events attendees.

3. I have been looking at tockify, which seems to have much better social media sharing. What’s the best way to enable that with TEC please?

Our plugins do not provide any social media sharing functionalities by default. However, you can surely achieve this with third party plugins. Just like you found, the article gives an overview of how you can do this > https://theeventscalendar.com/knowledgebase/adding-social-media-sharing-to-events/.

As to “Add This”, it could probably be a similar integration, but unfortunately we don’t have any specific instructions on how to integrate with it.

4. Event Aggregator – does this mean I can pull in events that are not mine from any website or meetup or other source and put them on my calendar?

With Event Aggregator you can import events from several feeds and URLs, and also from other sites using The Events Calendar plugin. You can learn more about this in the following article > https://theeventscalendar.com/knowledgebase/import-from-feed-or-url/

5. […] I am wondering if I need community tickets? If people want to use my system to sell tickets, that’s fine but I’d like it to go through Ontraport and again, I’m not clear (as per point 1) if I need community tickets or not?

Community Events adds an event submission form to the frontend of your website so users can add events to your calendar without needing admin access. But in order for your users to create tickets for those submitted events, you will need Community Tickets and WooCommerce.

7. Integration and working with Divi Theme

Many of our customer use Divi alongside our plugins. You can learn more about theme compatibilty in the following post > https://theeventscalendar.com/compatible-themes-the-events-calendar/

We also have a dedicated extension to make it easy to resolve compatibility issues with Divi > https://theeventscalendar.com/extensions/elegant-themes-divi-compatibility/

I hope that helps! Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Charles!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

I’d be happy to help you find the source of the problem. In order to do that, could you please share with us, in a private reply if you’d like, a copy of the iCal link you are trying to import from?

Please also share the Facebook URL from where those events are originally coming from.

We’ll run some tests with them on our end and see what we can find.

Thanks,
Victor

[Victor]

Hi Nora!

Thanks for taking your time to report this.

We apologize for the delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Unfortunately, I can confirm that is a bug on our end we are already aware of. The good news is our dev team is already working on a fix.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Doron!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

That extension is not to migrate events from one site to another using our plugins. It is aimed for users of the “Modern Events Calendar”, which is different from ours, so they can export their events and import them to their site using The Events Calendar plugin.

If you want to migrate your events from one site to another using The Events Calendar, you can use the built-in WordPress export/import tools by navigating to your WP Admin > Tools.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Finn!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

By default, the instances for a recurring event in that tooltip are ordered in the same way they were created, so you could re-create the recurring settings for that event so that they show up in the order you like.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi tatjana!

Thanks for getting in touch with us and sorry for the delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

We have indeed been able to address the issue in our yesterday’s release. You can find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-22-1-and-community-events-4-5-13-1/

Please update your plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Lucy,

Thanks for sharing your system information.

You events slug is set to ‘events’. This means your main events page is https://streathamfestival.com/events/. This should be the URL the “All Events” link should point to, so there is something that is not working entirely ok.

Please go through our testing for conflicts guide so we can narrow down where the problem is coming from.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hey Arun!

Glad to know it’s working fine for you. Thanks for following up to let us know.

I’ll go ahead and close this, but feel free to open a new topic if anything comes up and we’ll be happy to help.

By the way, how about leaving a review on our wordpress.org page? 😉

Cheers,
Victor

[Victor]

Hi Lucy!

Thanks for clarifying that. I can see the “All Events” linking to https://streathamfestival.com/streatham-strut/

By default, the “All Events” link in the single event page redirects to the main events page.

Have you tried refreshing your permalinks to see if any difference? You can try this by navigating to your WP Admin > Settings > Permalinks and simply click “Save Changes”.

If it doesn’t change, then I’d recommend you go through our testing for conflicts guide to make sure you are not dealing with a theme/plugin conflict.

Do you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please also share your system information so we can have a closer inspection to your site and see if we can spot something out.

Thanks,
Victor

[Victor]

Hey George!

Thanks for following up! And no worries about the time, we are always here to help.

Just so you are aware, threads will auto-close after 3 weeks of inactivity, in which case you can always open a new topic referencing this one. 🙂

Let me know how it works for you.

Best,
Victor

[Victor]

Hi Chris & Christine!

Just wanted to share with you that a new release of The Events Calendar is out, including a fix for this issue.

Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-22-1-and-community-events-4-5-13-1/

We appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update your plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Francesco!

Just wanted to share with you that a new release of The Events Calendar is out, including a fix for this issue.

Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-22-1-and-community-events-4-5-13-1/

We appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update your plugins and let us know if the fix works for your site.

Best,
Victor

[Author]

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