[Victor]

Hi Tom!

Thanks for getting in touch about that issue. I apologise for a bit of delay in our response.

Let me note that it might take us between 24-48 hrs before we respond to a post as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/ It generally is significantly faster than that, but it depends on forums load.

I have just reviewed the other threads you shared to try to catch up with things. Could you please share with us a couple of links to events in your site where you are experiencing these issues?

We’ll try to run some tests and see if we can reproduce the same on our end. Once there, we can identify the source of the problem and try to come up with a fix for it.

As I mentioned in the previous thread, this used to work .. but no longer does.

Do you know the version of our plugin where this problem started happening?

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Elaine!

Just one more thing to try:

If none of the above works, please try clearing your site’s transients and see if any difference. You can use a tool like this one to do it > https://wordpress.org/plugins/transients-manager/

We suggest to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Thanks,
Victor

[Victor]

Hi Mike!

Thanks for reaching out! Happy to help you with this topic.

You can hide past events using the following snippet.

add_filter('tribe_events_pre_get_posts', 'filter_tribe_all_occurences', 100);

function filter_tribe_all_occurences ($wp_query) {

if ( !is_admin() ) {

$new_meta = array();
$today = new DateTime();

// Join with existing meta_query
if(is_array($wp_query->meta_query))
$new_meta = $wp_query->meta_query;

// Add new meta_query, select events ending from now forward
$new_meta[] = array(
'key' => '_EventEndDate',
'type' => 'DATETIME',
'compare' => '>=',
'value' => $today->format('Y-m-d H:i:s')
);

$wp_query->set( 'meta_query', $new_meta );
}

return $wp_query;
}

I haven’t tested much and might need extra adjustments but I believe that is a good starting point to achieve what you are looking for.

Also, let me point you to the following article about caching the month view > https://theeventscalendar.com/knowledgebase/caching-month-view-transients/

Hope it helps. 🙂

Best,
Victor

[Victor]

Hi Derek!

Thanks for getting in touch with us. Let me help you troubleshoot that issue.

I can see the issue on your site, but I’m not able to reproduce the same on my end.

I can see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Brian!

I’m sorry to hear you are having issues with the imports. Let me help you with that.

I have just taken a look at your license key and it seems to be active and working fine.

Could you please go to Events > Settings > Licenses tab, remove the EA license and save. After that re-enter the license key and save. Does it change anything? Please let me know about it.

Also, could you please verify your Event Aggregator System Status by navigating to wp-admin > Events > Help? Does it show any errors?

Please let us know about that.

Thanks,
Victor

[Victor]

Hi Ilkka!

Thanks for taking the time to report this.

Unfortunately, I have been able to reproduce this on my end.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as pending fix and link it to the report. This way, we will notify you once a fix is released.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Frank!

Thanks so much for following up with this and for sharing that as a workaround so others having the same issue can do the same.

We will let you know once we ship a fix for this.

Best,
Victor

[Victor]

Hi Elaine!

Thanks for following up with this.

It seems strange as I could replicate the same before, but we are not able to do so with our latest versions.

Could you please try editing one of those password protected events and click Update? Does it change anything?

How about if you create a new password protected event? Does it show the same issue?

If it does, please share with us a screenshot (in a private reply if you’d like) of the edit event page for one of those password protected events. Make sure the Publish metabox is visible. Also, please share a link with us to one of those newly created events.

We’ll try to match the exact same event data and see if we can reproduce again on our end.

Thanks,
Victor

[Victor]

Hi Richard!

Could you please make sure you have added a Google Maps API key to wp-admin > Events > Settings > APIs under Google Maps API ?

Also, could you please share with us a screenshot of the edit venue page when editing one of your venues? when you do, please click the Use latitude + longitude: checkbox so we can see if there are Lat and Long coordinates generated for that venue.

What happens if you create a new venue with a valid address, does it generate the Lat and Long coordinates for it?

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Please let us know about that.

Thanks,
Victor

[Victor]

Thank you William. Please keep us posted.

[Victor]

Hi Dan!

I’m sorry the code didn’t work for you, but super glad you could find a solution with a template override. That’s a great approach.

Thanks for following up to let me know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Best,
Victor

[Victor]

Hi Tamara!

Thanks for reaching out to us and for taking the time to report this.

Unfortunately, I can confirm this is a bug on our end that we are already aware of and working to fix.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi guys! I’m sorry this thread was auto-closed. It wasn’t meant to be.

I have re-set the thread to “Pending fix” so we can let you know here once we ship a fix for this issue.

[Victor]

Hi Stacie!

Thanks for reaching out to us! Let me help you with that issue.

By default, that is not a built-in functionality of our plugins. I’m not sure how you were getting that information to be shown in the WooCommerce orders before, but we do have an extension to accomplish that > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Please try it out and let us know if it works for you.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Best,
Victor

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