Attendee Info on New Customer Order missing now

[Stacie Marshall]

Our new customer order emails used to contain the Ticket Details for all the attendees that bought a ticket and now they dont.

Before:

New customer order
You have received an order from Janet Silvus. The order is as follows:

Order #2833 (January 12, 2018)
Product Quantity Price
NON MACN MEMBERS Intro to CN for Dispatchers Franklin County (#2623-2-non-macn-members-intro-to-cn-for-dispatchers-franklin-county)
January 30 @ 8:00 am – 5:00 pm CST
1964 Prairie Dell Rd
Union, MO 63084 United States
Ticket Details
Ticket ID ICNDUM-4
Attendee’s Name (Last, First) Sullivan, Meagan
Position/Title/Rank Dispatcher
Organization/Agency Webster 911
Attendee’s Email [email protected]
Security Code da0be4a26e

Now:

New customer order
You have received an order from Steve Bundy. The order is as follows:

Order #3047 (February 7, 2018)
Product Quantity Price
(Non-MACN Members) (#3017-2-non-macn-members)
March 26 @ 8:00 am – March 30 @ 5:00 pm CDT
7920 SW MO State Rt. 7
Blue Springs, MO 64014 United States
Ticket Details
1 $250.00
Subtotal: $250.00

I don’t really know where to look or what to edit to get this information back on the New Customer Order email. I have Tickets Email: Add Attendee Meta Info box checked, but I think that is just for the Ticket email, and not the New Customer Email.

Any suggestions or help to get that info back on the New Customer Email would be GREATLY appreciated. thank you.

[Victor]

Hi Stacie!

Thanks for reaching out to us! Let me help you with that issue.

By default, that is not a built-in functionality of our plugins. I’m not sure how you were getting that information to be shown in the WooCommerce orders before, but we do have an extension to accomplish that > https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Please try it out and let us know if it works for you.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts