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View as Map not showing events however map on events work fine

  • Posts: 4 Topics: 1
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    Same issue as below link. It also defaults to the west coast of Africa.

    API key is setup correctly in Google Console.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/view-as-map-not-showing-events-however-map-on-events-work-fine/

    Posts: 6230 Topics: 17
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    Hey Richard!

    Thanks for reaching out to us! Let me help you with this issue.

    Could you please try the same as I asked in the related thread, which is going to Events > Settings > General tab and under Map Settings and click the Fix venues data button? This will generate the geolocation information (lat and long coordingates) missing for your venues.

    Does it solve the issue? Please let us know about it.

    Thanks,
    Victor

    Posts: 4 Topics: 1
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    click the Fix venues data button

    I read that same solution on another page on your site, but the issue is there is no button for us.

    Missing 'Fix venues data' button

    Posts: 6230 Topics: 17
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    Hi Richard!

    Thanks for following up with this.

    Unfortunately, I have been able to reproduce the issue on my end and it seems to be related to a problem with the Google Maps API request that generates the Latitude and Longitude coordinates upon creating/saving the venue.

    I have already created a report for this so we can investigate it further. I will set this thread’s status to “Pending fix” and link it to the report so we’ll let you know as soon as we have an update.

    In the meantime, could you please log in to your Google API console and see if you are getting errors for your Google Maps Geocoding API requests and the code errors involved?

    Thanks,
    Victor

    Posts: 6531 Topics: 11
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    Hey,

    Happy to share with you that a new maintenance release (for the Week of 22th January 2018) is out, including a fix for this issue.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-22-january-2018/

    Please update the plugins and let us know if the fix works for your site,
    Best,
    Nico

    Posts: 4 Topics: 1
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    Happy to share with you that a new maintenance release (for the Week of 22th January 2018) is out, including a fix for this issue.

    This issue is still present for us, even after updating the plugin.

    Posts: 6230 Topics: 17
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    Hi Richard!

    Thanks for following up with this. I’m sorry you are still having this problem.

    Could you please try editing the venue and saving, without any other action, and then check if the Lat and Long coordinates are present?

    If not, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

    Let me know about it.

    Thanks,
    Victor

    Posts: 4 Topics: 1
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    I opened a few venues for editing, and only clicked the ‘Update’ button, and no luck.

    I also inspected the page and there are no errors in the console.

    Here is the link: https://eridirect.com/events/map/

    Posts: 6230 Topics: 17
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    Hi Richard!

    Could you please make sure you have added a Google Maps API key to wp-admin > Events > Settings > APIs under Google Maps API ?

    Also, could you please share with us a screenshot of the edit venue page when editing one of your venues? when you do, please click the Use latitude + longitude: checkbox so we can see if there are Lat and Long coordinates generated for that venue.

    What happens if you create a new venue with a valid address, does it generate the Lat and Long coordinates for it?

    When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

    Please let us know about that.

    Thanks,
    Victor

    Posts: 6230 Topics: 17
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    Hi Richard,

    Just wanted to follow up with this topic to let you know that a new maintenance release (for the Week of 5 March 2018) is out, including an improvement in the “Fix venue data” functionality.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-5-march-2018/

    Please update the plugins and see if it also fixes your map issues.

    Thanks,
    Victor

    Posts: 4 Topics: 1
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    I’ve updated the plugin(s) and clicked the link to fix the venues. Still no luck.

    Opening a venue for editing and saving without modifying does not update the geolocation information either.

    Here is the link again: https://eridirect.com/events/map/

    Thank you.

    Posts: 6230 Topics: 17
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    Hi Richard,

    Thanks for your continued help and patience so far.

    I think there may be a conflict somewhere else, so let me help you troubleshoot this further.

    First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

    Then, we’ll need to make sure we are not dealing with a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find.

    Please let me know about that.

    Thanks,
    Victor

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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The topic ‘View as Map not showing events however map on events work fine’ is closed to new replies.