Scheduled Import – Issue with Event Aggregator Server

[Brian Wood]

Hello,

Our Facebook scheduled imports keep failing and it’s attempted 4 times an hour, for the last 24 hours or so… so the attempts are adding up.

It says “There may be an issue with the Event Aggregator Server: Please try your import again later.”

I also notice the Facebook token is not showing up under settings -> api’s. Normally there is the option to ‘Refresh your connection to Facebook’.

[Brian Wood]

This reply is private.

[Victor]

Hi Brian!

I’m sorry to hear you are having issues with the imports. Let me help you with that.

I have just taken a look at your license key and it seems to be active and working fine.

Could you please go to Events > Settings > Licenses tab, remove the EA license and save. After that re-enter the license key and save. Does it change anything? Please let me know about it.

Also, could you please verify your Event Aggregator System Status by navigating to wp-admin > Events > Help? Does it show any errors?

Please let us know about that.

Thanks,
Victor

[Brian Wood]

This reply is private.

[Victor]

Hi Brian!

Glad to know everything is working fine for you now. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

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